Midwest Presentations

Configurable Support: IB tool for real-time Messaging event notifications 

09-27-2019 11:15 AM

Make support configurable and dynamic by generating emails for configured events. Real-time notifications when actionable events occur – Error, time thresholds, timely investigation, no activity in a specified time period.
Increases support staff efficiency by allowing focus on resolving an issue that is known as opposed to determining whether there is an issue.
Notifications include hyperlinks and HTML formatting, transferring to source. Transfers to appropriate page for investigation or a Component Query displaying configured information.
Keeps all relevant information at-hand, such as the ability to see all recipients in a particular Role before selecting it as the target recipient. Eliminates having to navigate to multiple pages.

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IB Monitor Bolt-on Presentation.pptx   1.69 MB   1 version
Uploaded - 09-18-2020

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