My name is Maria Bates and I am the Executive Director of Student Financial Services at Rochester Institute of Technology (RIT). I began my career in higher education in the Student Financial Services Office at RIT in 2005.
My team is responsible for providing exceptional customer service to students and their families throughout their RIT career, including counseling regarding the costs of financing their RIT education. We are also responsible for all functionality of the student financials system including accurate generation of tuition and fee charges and all inbound and outbound financial interfaces .
RIT began the conversion process to PeopleSoft Campus Solutions in 2010. I served as a key member of the conversion and implementation team and we went live in July 2012.
Throughout my time at RIT, I have served in a number of roles including Student Financial Services Counselor, Business Analyst and Reporting Specialist, Functional Systems Analyst, Associate Director, Director of Operations and Director of Data Analysis and Functional Systems Administrator. While serving in these roles, my responsibilities included the configuration of tuition and fees where I developed a tuition calculation verification process to ensure the accuracy of tuition for each of our 19,000+ students, managed the accounting functions that provide services to the RIT community including student account payments, federal and state payments for both student receivables as well as the institute’s accounts receivable program, payroll advances, petty cash, institutional deposits, and university bank deposits, managed our collection agency, attorney and loan servicer relationships and provide oversight of policies and procedures in order to ensure compliance.
I am always looking to utilize new technologies to improve service and provide efficiencies and strive to provide automation wherever and whenever possible.