Crystal Hotchkiss, M.A.

North Dakota University System

Contact Details

North Dakota University System



In the summer of 2007, I began my work in higher education as a student worker in the Admission & Records Office at Williston State College, a 2-year community college.  That same year, I was hired as a full-time employee in the Business Office working in the Student Financial area.  I worked in this area for seven years gaining knowledge in pieces related to student billing/collections, veteran’s benefit certifications, pieces related to FERPA and directory information, and more. 

In 2014, I accepted a position as the campus Research Assistant.  In this position, my main job functions related to not only institutional research and data integrity but also work in the academic advisement area of setting up the campus’s academic requirement reports for all programs.  This position gave me the knowledge, tools, and experience to understand the importance of data to a campus but also how data-driven decisions are vital to campuses to make decisions for students.  In 2016, I was promoted to the Registrar/Research Analyst position at WSC where my involvement in data and students only increased.   My biggest accomplishments during time at WSC include revamping of the academic advising training, implementing of academic requirement reports, improving the institutional data presentation and collection, and most importantly, providing quality service and support to students. 

In 2018, after ten years at WSC, I relocated to Grand Forks to further my career in higher education as I accepted a role as a Student Records Business Analyst for NDUS Core Technology Services. In this position, I am involved with assisting all eleven institutions within our university system in regard to troubleshooting issues, aiding in implementations of new products and functionality, and providing tools to the institutions to best aid in their day-to-day activities at the campus level.  In this position, we have been working through the implementation of Campus Solutions 9.2 which is expected to go live July 2019.

My educational background includes an Associate in Applied Science in Accounting and Information Processing (2008), a Bachelor’s Degree in Business Administration with a minor in Accounting (2014), and a Master's Degree in Adult and Higher Education (2017).  I also actively read HEUG forums, attend webinars when able to, and hope to advance my involvement in the HEUG communities in the near future.