I am an accomplished professional with 20 years of experience in organizational development, higher education, and technology.
I have a verifiable track record of success in meeting goals; building and sustaining positive partner relationships; and developing initiatives that improve capacity and efficiency. I am a certified project manager (PMP) and organizational change management leader (Prosci) with many strategic programs under by belt.
I am a highly motivated results-driven bilingual executive with experience in information technology, higher education student life cycle management, finance/budget management; policy and procedure development; human resources; data collection and analysis; project management; change management; web/graphic design; marketing; grant writing and reporting; and employee training and supervision
Much of my experience in higher education is focused on the entire student life cycle and customer service experience including recruitment, admissions, records, financial aid, business office, retention, advising, tutoring, online student services, and curriculum development. I also work with student information systems, learning management systems, customer relationship managements systems, and help desk software systems.
I have an ability to balance vision and execution, transforming organizations to unparalleled successes through my understanding of organizational structure, strategic planning, and implementation with an eye towards continuous improvement.