Project Success and the Role of Customer Experience

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COMMUNITY DISCUSSION

Oct 12, 2022

12:00 PM - 1:00 PM ET

There's a lot of hard work that goes into making a project successful and many metrics to measure project timeliness, ROI, scope. But one thing pops up time and again that is rarely measured or built into any timeline or project plan, and that is customer/user satisfaction. How do you measure that? What do you build into your project planning to educate customers of planned changes and timelines, and what resources do you devote to avoid post-implementation problems? Come join our discussion co-hosted by the CX (Customer Experience) and PCM (Project and Change Management) Advisory groups and tell us what you do.

#pcm #ProjectandChangeManagement(PCM) #ProjectChangeManagement#CustomerExperience #CX #CustomerRelationshipManagement
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When:  Oct 12, 2022 from 12:00 PM to 01:00 PM (ET)

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