Customer Experience: Why Higher Ed Institutions Should Care

COMMUNITY DISCUSSION

Aug 17, 2022

4:00 PM - 5:00 PM ET

"Customer Experience (CX) is the perception that customers have of an organization - one that is formed based on interactions across all touchpoints, people, and technology over time."

Join us to hear John Sauceda, CIO of Moody Bible Institute, present on the Importance of CX in today's Higher Education environment. Students have high expectations for their education experience, and they expect high-quality personalized, customized service, tailored to their particular needs, at all touchpoints across your organization. Are you delivering stellar experiences for your students? It's not only critical for their academic success, but also for establishing a life-long relationship with your institution. We look forward to seeing you for this lively and thought-provoking presentation.

Presenters: 
John Sauceda
Lorne Henne

#CustomerExperience #CX #Technology
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When:  Aug 17, 2022 from 04:00 PM to 05:00 PM (ET)