Minimal Clicks and Customization
Clean and Time-Driven
Self Service needs to be trashed and rewritten.
Oracle needs to completely rewrite the self service interface. It is labor-intensive, and I haven’t met a single student who thinks it is intuitive. I have even heard that some students out there are rewriting the interface themselves (http://www.youtube.com/watch?v=qoocuhvP-m4)!!
Take a look at http://www.myedu.com/
It is a great example of a clean, easy to use, student centric interface.
Win Some - Lose Some - Why not incorporate some?
For the most part, I really like the self service. Any system that offers this much functionality will be confusing to some people and clear to others. That is the nature of any system. Posting on Facebook is a cakewalk compared to determining the pre requisites of an upcomming class. So those people that 'can' will, those that 'cannot' will always complain and site blame away from themselves. It has been like this since punchcards.
That being said. The mix of links and drop down edit boxes in the Records section of Student SS (and others) should be more consistant... adding some style would be nice.
Oracle should really leverage the customizations that the schools do themselves. Certainly they are well designed, proven successful and no doubt shared for free. I know that we have some that could be developed into the product with huge gains that would be no more than a day or two of their development time. Can you imagine the power that all of our customizations would have on the overall improvement of the system in a relatively short time?
Intuitive, relevant and responsive
Small schools rely on the delivered product
At our tiny little school we simply do not have resources to customize the application and would even have issues incorporating and maintaining customizations that others may give us and so we rely on Oracle to deliver the best solutions possible.
The most important features that can be delivered to us are those that allow for the most configuration options; being able to have access to a user (not developer) tool to determine how pages are presented, what order they are presented in. To be able to determine content of things like labels, icons, text boxes and help dialogs. To be able to toggle key page elements. Those are the tools that we would like to see delivered particularly in Self-Service but could also be extended to key pages for the administrative users.
Keep it coming!
Self service is a fast moving target
It hasn't been that long when any self-service was good. Now, we are worried about clicks and real estate and quick comprehension. Luckily, students are quick e-learners. Faculty can often be a more difficult task. In my opinion, an important part about self-service initiatives is identifying what will last - stay around long enough to justify the investment.
A graphical schedule would be one area - but it needs to be able to consider holiday calendars and allow for different grid times on different days. The myedu.com has interesting concepts - thanks for that link...
involve the students or at least ask them
Students will tell you what's wrong and what they want when given the opportunity. For inspiration, try viewing the Youtube video posted by a student from the class of 2013 at University of Virginia about how he is re-writing the self service interface to make it more intuitive and with much fewer clicks.
The comments below the video are equally enlightening.
PS: hopefully this is a UofV sponsored project and not a hacker video lol