Escalation Resource

For those of you who have either been wondering or have forgotten how to escalate an issue within Oracle support, the follow link provides some valuable informarion. http://www.heug.org/p/fo/do/download=1&fid=44472 Thanks to Paul Czarapata for unearthing this nugget.

Recent Stories
WHAT DOES “ENGAGEMENT” MEAN TO YOU?

Have you ever played Connect the Dots?

FOOD FOR THOUGHT: THE IMPORTANCE OF MEMBER ENGAGEMENT