2018 Product Survey Results

Download the 2018 Survey Results

The Higher Education User Group (HEUG) is proud to release the results of our 2018 Product Survey conducted during the Spring of 2018. This was the fourth year in a row, that the HEUG gathered information about the plans our institutional members have related to their core administrative systems. This year we had over 750 responses, representing 270 institutions, from 15 countries across every region of the world.

In the past this survey was primarily focused on cloud awareness and readiness of our member institutions. As the Oracle Cloud products have matured however, the question of adoption of Oracle Cloud and new projects for moving to the cloud have been asked more and more by the HEUG membership. This year it was determined to focus the survey on getting insights into the actual projects currently underway, and for those not started, the anticipated timing of their next project.

As part of this, for the first time, the survey also looked at other products institutions may be evaluating as part of their move to the cloud. While many institutions are not looking to move away from Oracle, many have communicated with the HEUG of their intention to at least look at other solution providers as part of their due diligence process for their next project. For some this may be in add-ons for best of breed targeted solutions,
and for others it may be complete system replacement. To better support the varying needs of institutions, the survey was broken into 5 different individual surveys to allow projects across the institution to be better represented.Those systems include:

  • Student Information Systems (SIS)
  • Human Capital Management Systems (HCM)
  • Financial Management Systems (FMS)
  • Research Management Systems (RMS)
  • Customer Relationship Management Systems (CRM)


We would like to thank everyone who submitted a response and everyone who helped manage and collate the results from this survey. All of the information provided is used by the HEUG to continue to evaluate and further our mission of education and advocacy on behalf of our members, and to better understand the current and future directions of our members.

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