New Technology – it’s always about improving business process and bringing value to your institution and customers – through needs assessment between current and ideal states, implementation plans, and of course, communicating change through the organization. Check out these sessions below!
Engagement! Knowing how and when to reach out attract, recruit, nurture and engage students is crucial to any CX effort, because successful engagement programs generate successful graduates who will continue to support institutional success.
There’s a huge difference between posting cute puppy pictures for your friends and creating content that’s going to inspire and engage a community. We are keen for you to explore this emerging channel with the Alliance 2020 social media sessions I’m highlighting today.
Every institution has at least one customer facing service center, and service desks come in all shapes and sizes, from the “standard” Technology Support Center, to the “one-stop” Student Service Center. If your role is providing service within your institution, join us for these sessions.
The Constituent Experience (CX) track for Alliance 2020 in Philadelphia is shaping up to be one of the most diverse we’ve ever had – and over the next week, I’ll be highlighting the CX Alliance 2020 sessions that we’ve selected for you to enjoy and learn from.