EMEA Alliance 2017

Barcelona, Spain
Hotel NH Collection Barcelona Tower
16-17 October, 2017

Frequently Asked Questions

Don't see your question answered below? Please email us at regional-support@heug.org or call us at 1-602-734-5356.


What is the date of the conference?

The EMEA Alliance 2017 conference is from 16-17 October 2017.

What is included in the registration fee?

Admission to all sessions and meals (please see below).

What meals are included in the registration fee?

Monday and Tuesday lunch, tea breaks, and Monday reception.

What is the dress code for the conference?

Attire is business casual. Feel free to be comfortable in slacks, polo shirts, sweaters, blazers, blouses and most importantly, comfortable shoes. We do recommend you dress in layers as temperatures in meeting rooms can vary. We want you to be comfortable so you can enjoy your meeting experience!

Where is the Monday Reception?


How do we get to the Monday Reception?


Who can attend EMEA Alliance 2017?

All employees of Higher Education Institutions, Public Sector entities, or Federal Organizations with licensed Oracle/Peoplesoft (Enterprise) and/or Oracle (EBS) Application and/or Hyperion products, as well as, a limited number of guests from other industries, who have Oracle application licenses. In addition, employees of vendors accepted by the conference as exhibitors. ALL OTHER REGISTRATIONS WILL BE DENIED.

I am not sure if my institution/organisation is a member of HEUG. How do I check?

Please send an email to membership@heug.org.

My institution/organisation is not a member of the HEUG. How do we join?

Please read and fill out the form located here

My institution/organisation is a member of the HEUG but I don't have a HEUG log in. How do I obtain one?

Please put in your request here.

How do I request a registration transfer?

Please download and fill out this form. Then email it to regional-support@heug.org by 11 October 2017.

How do I request for a refund?

Please provide a written notice of cancellation sent via email to regional-support@heug.org.
Prior to 16 September 2017 - No processing fee 
From 16 September to 29 September 2017 - A $50 cancellation fee will be applied 
30 September 2017 and after - No refunds for cancellations

What is the registration rate for the EMEA Alliance 2017 conference?

Please refer to the Registration Page for cost and due dates.
Early-bird ends on 15 September 2017.
Advance ends on 29 September 2017.
Please understand you must register AND pay in full before the rate increases to the next level. If payment is not received, registrations will be cancelled and attendees must re-register at the prevailing higher rate.

What currency is the registration fee in?

The EMEA Alliance 2017 registration fee is in US Dollars. Payment must be in US Dollars.

What types of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, and cheque.

Who do I mail my cheque to?

EMEA Alliance 2017

c/o Tate & Tryon
2021 L Street NW, Suite 400
Washington, DC 20036 

Will cheques be accepted On-site?

No, checks will not be accepted on-site. The only method of payment accepted on-site will be credit cards. Please make sure you pay for your registration before arriving at the conference. There will only be a limited amount of On-site registrations and there is the chance that the conference may sell out. We encourage you to register before the conference starts to receive the best rate. 

I am paying on behalf of someone or a group. How do I process payment?

An institution’s credit or procurement card can be used to pay an individual or multiple registrations. The registrant should provide you with their invoice and at the top right there will be an Order number and Order Key. This will be used in the instructions below to pay for one or more invoices:

  1. Go to http://www.heug.org/i/se/?a=364
  2. Enter the Order Id and the Order Key provided
  3. Click the 'Add' button. The window will be updated displaying the invoice information and cost.
  4. If you wish to pay for additional invoices at the same time, enter the Order Id and the Order Key for each of those invoices, clicking the 'Add' button after each one. The system only limits 10 invoices each time.
  5. When you have entered all the invoices you wish to pay, click the 'Done' button to proceed to the payment window.
  6. A window will display listing all the invoices to be paid and a total for these invoices. If everything is correct, click the 'Pay with Credit Card' button at the bottom and you will be passed to our credit card payment window to complete the transaction.

I do not have the invoice of the individual I need to complete payment. How do I request for their invoice?

Please email your request to regional-support@heug.org.  Include their first and last name and their institutional email address in your request.



I am a speaker and need to make changes to my presentation. Who do I contact?

Please contact your Track Chair (Contact info is located at the bottom of that page). If you are a vendor presenting, please contact Tom Chambers at exhibitors@heug.org

How do I build my agenda?

Your registration has to be paid before you can start building your agenda. You can build your agenda by using the following steps:
1. Log into your event registration here with your HEUG log in under Already Registered.
2. Select the My Agenda tab and then the Edit Agenda button.
3. Then you'll be able to add sessions. Just make sure to hit save when you are done.

How do I add a workshop to my registration?

If you have already registered for EMEA Alliance 2017, follow these simple steps to add a workshop:

  • Return to your registration page
  • Click the My Additional Tickets Tab
  • Click Add Additional Tickets
  • Add the workshop you want and click finish.  Proceed to the payment page.

How can I become a speaker at the EMEA Alliance 2017 conference?

Please use the following link for more information.



What is the venue for the EMEA Alliance 2017 conference?

The 2017 EMEA Alliance Conference will be held in Hotel NH Collection Barcelona Tower

What is the closest International Airport?

Barcelona International Airport- El Prat (BCN)

Where should I book my hotel?

NH Collection Barcelona Tower
Gran Via, 144, 08907, Barcelona, Spain

Do I need a Visa to enter Spain?

Check here.

I checked and I need to request for a Visa. How do I request a form?

You must first be registered and paid in full to receive a Visa Request letter back. Then download the form here.

I need more travel info for Barcelona.

Check out our General Information page.



What are the hours of EMEA Alliance 2017 conference support?

Email and voice mails will be answered as soon as possible between Monday - Friday 8:00 AM to 5:00 PM (Mountain Standard Time Zone in the United States (UTC-07:00).

I’m interested in sponsorship.

Please visit our Exhibitor Information page.

I have a question about membership with Higher Education User Group (HEUG).

Please contact us at membership@heug.org or (602) 633-0734.