Brisbane,QLD, Australia - Brisbane Convention & Exhibition Centre
7-9 November 2018

Frequently Asked Questions

Don't see your question answered below? Please email us at or call us at 1-602-734-5356.


What is included in the registration fee?

Admissions to all sessions, meals (please see below), and entrance to exclusive industry exhibition.

What meals are included in the registration fee?

Wdnesday's Welcome Mixer Lunch and Welcome Reception
Thursday's Tea Break, Lunch, and Conference Social Event
Friday's Tea Break

What is the dress code for the conference?

Attire is business casual. Feel free to be comfortable in slacks, polo shirts, sweaters, blazers, blouses and most importantly, comfortable shoes. We do recommend you dress in layers as temperatures in meeting rooms can vary. We want you to be comfortable so you can enjoy your meeting experience!

Who can attend Alliance Down Under 2018?

Alliance Down Under 2018 is open to all employees of Higher Education Institutions, Public Sector entities, or Federal Organizations with licensed Oracle/Peoplesoft (Enterprise) and/or Oracle (EBS) Application and/or Hyperion products, as well as, a limited number of guests from other industries, who have Oracle application licenses. In addition, employees of vendors accepted by the conference as exhibitors. ALL OTHER REGISTRATIONS WILL BE DENIED.

I am not sure if my institution/organisation is a member of HEUG. How do I check?

Please send an email to

My institution/organisation is not a member of the HEUG. How do we join?

Please read and fill out the form located here

My institution/organisation is a member of the HEUG but I don't have a HEUG log in. How do I obtain one?

Please put in your request here.

What is the date of the conference?

Alliance Down Under 2018 is from 7-9 November 2018

How do I request a registration transfer?

Please download and fill out this form. Then email it to by 26 October 2018.

How do I request for a refund?

Please provide a written notice of cancellation sent via email to
Prior to 5 October 2018 - No processing fee 
From 5 to 19 October 2018 - A $50 cancellation fee will be applied 
19 October 2018 and after - No refunds for cancellations

What is the registration rate for the Alliance Down Under 2018 conference?

Please refer to the Registration Page for cost and due dates.
Early-bird ends on 31 August 2018.
Advance ends on 21 September 2018.
Please understand you must register AND pay in full before the rate increases to the next level. If payment is not received, registrations will be cancelled and attendees must re-register at the prevailing higher rate.

What currency is the registration fee in?

The Alliance Down Under 2018 registration fee is in AU Dollars. Payment must be in AU Dollars.

What types of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, and cheque.

Who do I mail my cheque to?

Higher Education User Group
Julie Brisotto c/o Cooper Reeves
PO Box 470
Salisbury, QLD 4107

Will cheques be accepted On-site?

No, checks will not be accepted on-site. The only method of payment accepted on-site will be credit cards. Please make sure you pay for your registration before arriving at the conference. There will only be a limited amount of On-site registrations and there is the chance that the conference may sell out. We encourage you to register before the conference starts to receive the best rate. 

I am paying on behalf of someone or a group. How do I process payment?

An institution’s credit or procurement card can be used to pay an individual or multiple registrations. The registrant should provide you with their invoice and at the top right there will be an Order number and Order Key. This will be used in the instructions below to pay for one or more invoices:

  1. Go to
  2. Enter the Order Id and the Order Key provided
  3. Click the 'Add' button. The window will be updated displaying the invoice information and cost.
  4. If you wish to pay for additional invoices at the same time, enter the Order Id and the Order Key for each of those invoices, clicking the 'Add' button after each one. The system only limits 10 invoices each time.
  5. When you have entered all the invoices you wish to pay, click the 'Done' button to proceed to the payment window.
  6. A window will display listing all the invoices to be paid and a total for these invoices. If everything is correct, click the 'Pay with Credit Card' button at the bottom and you will be passed to our credit card payment window to complete the transaction.

I do not have the invoice of the individual I need to complete payment. How do I request for their invoice?

Please email your request to  Include their first and last name and their institutional email address in your request.



I am a speaker and need to make changes to my presentation. Who do I contact?

Please contact your Track Chair (Contact info is located at the bottom of that page). If you are a vendor presenting, please contact Tom Chambers at

How do I build my agenda?

Your registration has to be paid before you can start building your agenda. To learn how to build your agenda, please visit our mobile app page .

How do I add a workshop to my registration?

If you have already registered for Alliance Down Under Alliance 2018, follow these simple steps to add a workshop:

  • Return to your registration page
  • Click My Registration Button
  • Click the My Additional Options Button
  • Add the workshop you want and click finish.  Proceed to the payment page.

How can I become a speaker at the Alliance Down Under 2018 conference?

Submissions have closed.



What is the venue for the Alliance Down Under 2018 conference?

Alliance Down Under 2018 will be held in Brisbane, Australia at the Brisbane Convention & Exhibition Centre.

Brisbane Convention & Exhibition Centre
Cnr Merivale and Glenelg Streets, South Bank, Brisbane, Queensland, Australia

What is the closest International Airport?

Where should I book my hotel?

Rydges South Bank
9 Glenelg St, South Brisbane Queensland 4101, Australia

I need more travel info for Brisbane.

Check out our General Information page.



What are the hours of Alliance Down Under 2018 conference support?

Email and voice mails will be answered as soon as possible between Monday - Friday 8:00 AM to 5:00 PM (Mountain Standard Time Zone in the United States (UTC-07:00).

I’m interested in sponsorship.

Please visit our Exhibitor Information page.

I have a question about membership with Higher Education User Group (HEUG).

Please contact us at or (602) 633-0734.