Northeast Regional User Group (NERUG)

Frequently Asked Questions

Don't see your question answered below? Please email us at or call us at 1-602-734-5356.


What is included in the registration fee?

Admission to all sessions, meals (please see below), and entrance to exclusive industry exhibition.

What meals are included in the registration fee?

Monday Night Reception, Tuesday Breakfast, Tuesday Lunch, and Breaks.

What is the dress code for the conference?

Attire is business casual. Feel free to be comfortable in slacks, polo shirts, sweaters, blazers, blouses and most importantly, comfortable shoes. We do recommend you dress in layers as temperatures in meeting rooms can vary. We want you to be comfortable so you can enjoy your meeting experience!

Who can attend NERUG Alliance 2018?

The NERUG Alliance 2018 conference is open to all employees of Higher Education Institutions, Public Sector entities, or Federal Organizations with licensed Oracle/Peoplesoft (Enterprise) and/or Oracle (EBS) Application and/or Hyperion products as well as a limited number of guests including those from other industries who have Oracle application licenses and employees of vendors accepted by the conference as exhibitors. ALL OTHER REGISTRATIONS WILL BE DENIED.

I am not sure if my institution/organization is a member of HEUG. How do I check?

Please send an email to

My institution/organization is not a member of the HEUG. How do we join?

Please read and fill out the form located here.

My institution/organization is a member of the HEUG but I don't have a HEUG log in. How do I obtain one?

Please put in your request here.

What is the date of the conference?

The NERUG Alliance 2018 conference is September 24-25, 2018.

How do I request a registration transfer?

Please download and fill out this form. Then email it to prior to September 14, 2018

How do I request for a refund?

Please provide a written notice of cancellation sent via email to
Prior to September 7, 2018 - No processing fee 
After September 7, 2018  - No refunds for cancellations

What is the registration rate for the NERUG Alliance 2018 conference?

Please refer to the Registration Page for cost and due dates. Early-bird ends on August 5. Advanced ends on September 9. Please understand you must register AND pay in full before the rate increases to the next level. If payment is not received, registrations will be canceled and attendees must re-register at the prevailing higher rate.

What types of payment do you accept?

We accept Visa, MasterCard, American Express, Discover and check.

Standard Mailing Adress:
NERUG Alliance 2018
Department 880174
PO Box 880174
Phoenix, AZ 85038-9650

Please make sure to include both the Department and PO Box line above so we can properly process your check. In those instances where check payments need to be expedited, please use the address below.

JPMorgan Chase (AZ1-2170)
Attn: Higher Education User Group, Inc. Accounting
1820 E Sky Harbor Circle South
Phoenix, AZ 85034

Will checks be accepted On-site?

No, checks will not be accepted on-site. The only method of payment accepted on-site will be credit cards. Please make sure you pay for your registration before arriving at the conference. There will only be a limited number of On-site registrations and there is the chance that the conference may sell out. We encourage you to register before the conference starts to receive the best rate.

I am paying on behalf of someone or a group. How do I process payment?

An institution’s credit or procurement card can be used to pay an individual or multiple registrations. The registrant should provide you their invoice and at the top right there will be an Order number and Order Key. This will be used in the instructions below to pay for one or more invoices:

  1. Go to
  2. Enter the Order Id and the Order Key provided
  3. Click the 'Add' button. The window will be updated displaying the invoice information and cost.
  4. If you wish to pay for additional invoices at the same time, enter the Order Id and the Order Key for each of those invoices, clicking the 'Add' button after each one. The system only limits 10 invoices each time.
  5. When you have entered all the invoices you wish to pay, click the 'Done' button to proceed to the payment window.
  6. A window will display listing all the invoices to be paid and a total for these invoices. If everything is correct, click the 'Pay with Credit Card' button at the bottom and you will be passed to our credit card payment window to complete the transaction.

I do not have the invoice of the individual I need to complete payment. How do I request for their invoice?
Please email your request to regional-support@heug.orgInclude their first and last name and their institutional email address in your request.

How do I access my invoice or registration?

- Log into the HEUG site at the top right-hand corner.
- Click 'My Options' --> 'My Profile' --> 'Transactions' tab that is towards the left side of the screen under your name.
- This will list all the webinars and conferences you have attended.
'View Invoice' will give you your invoice/receipt and 'Registration' will bring you to the registration of that conference where you can access your agenda.



I am a speaker and need to make changes to my presentation. Whom do I contact?

Please contact If you are a vendor presenting, please contact Tom Chambers at

How do I build my agenda on HEUG.Online?  

  1. After you are registered for the conference, view your registration.
  2. Select "My Agenda"
  3. Click the "+ Add Session" button for the sessions you want to add
  4. Filter the sessions by track or view all sessions available for each day/time slot. Click on the title to view the session details.
  5. To add a session, click on the title and "+Add Session to My Agenda".  With the Agenda Builder feature you are able to schedule multiple sessions for each time slot, as well as an area for you to "Add Note" which could be used as personal appointments to your schedule!

How can I become a speaker at the NERUG Alliance 2018 conference?

Visit our Call for Proposals page for more information on submitting a proposal. Proposals are due by June 15, 2018.



What are the closest International Airports?

Airport - Bradley International Airport (BDL) and Logan International Airport (BOS) are the closest airports.

Where should I book my hotel?

The Sheraton Monarch Place in Springfield, Massachusetts .

A group rate of $139.00 per night has been secured from September 23-25. These rooms are first come first serve so please book early in order to get the best price. Click here for booking details. 

What is the venue for the NERUG Alliance 2018 conference?

The NERUG Alliance 2018 conference will be held in Springfield, Massachusetts at the Sheraton Monarch Place. For more information on this great facility check out their website.

Sheraton Monarch Place
One Monarch Place, 
Springfield, MA 01144



What are the hours of the NERUG Alliance 2018 Conference Support?

Email and voice mails will be answered as soon as possible between Monday - Friday 8:00 AM to 5:00 PM (Mountain Standard Time Zone in the United States (UTC-07:00).

I have a food allergy. Whom do I contact?

This will be asked during the NERUG Alliance 2018 registration form. If you have more questions or concerns please email

How do I become a sponsor of NERUG Alliance 2018?

Please contact Tom Chambers at

Where do I direct questions about membership with the Higher Education User Group (HEUG)?

Please contact us at or 1-602-633-0734

For Conference Support, email us at or call (602) 734-5356.
The Regional Alliance Conferences are hosted and managed by the Higher Education User Group, Inc.

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