Frequently Asked Questions


Don't see your question answered below? Please email us at regional-support@heug.org or call us at 1-602-734-5356.

REGISTRATION


What is included in the registration fee?

Admission to all sessions, meals (please see below), and entrance to exclusive industry exhibition.

What meals are included in the registration fee?

Monday- Lunch, Afternoon Break
Tuesday- Continental Breakfast, Morning Break.

What is the dress code for the conference?

Attire is business casual. Feel free to be comfortable in slacks, polo shirts, sweaters, blazers, blouses and most importantly, comfortable shoes. We do recommend you dress in layers as temperatures in meeting rooms can vary. We want you to be comfortable so you can enjoy your meeting experience!

Who can attend SWHEUG Alliance 2019?

The SWHEUG Alliance 2019 conference is open to all employees of Higher Education Institutions, Public Sector entities, or Federal Organizations with licensed Oracle/Peoplesoft (Enterprise) and/or Oracle (EBS) Application and/or Hyperion products as well as a limited number of guests including those from other industries who have Oracle application licenses and employees of conference exhibitors. ALL OTHER REGISTRATIONS WILL BE DENIED.

I am not sure if my institution/organization is a member of HEUG. How do I check?

Please send an email to membership@heug.org.

My institution/organization is not a member of the HEUG. How do we join?

Please go here for more information.

My institution/organization is a member of the HEUG but I don't have a HEUG log in. How do I obtain one?

Please put in your request here.

What is the date of the conference?

The SWHEUG Alliance 2019 conference is from November 4-5, 2019.

How do I request a registration transfer?

Please download and fill out this form. Then email it to regional-support@heug.org prior to October 25, 2019.

How do I request for a refund?

Please provide a written notice of cancellation sent via email to regional-support@heug.org.
Prior to October 25, 2019 - Refunds granted 
October 26 through November 5, 2019 - No refunds for cancellations

What is the registration rate for the SWHEUG Alliance 2019 conference?

Visit our Registration Information page.

What types of payment do you accept?

We accept Visa, MasterCard, American Express, Discover and check.

Standard Mailing Adress:
SWHEUG Alliance 2019
Higher Education User Group Inc.
Department 880174
PO Box 29650
Phoenix, AZ 85038-9650
USA

Please make sure to include both the Department and PO Box line above so we can properly process your check. In those instances where check payments need to be expedited, please use the address below.

OVERNIGHT/COURIER Address:
JPMorgan Chase (AZ1-2170)
Attn: Higher Education User Group, Inc. Accounting
Department 880174
1820 E Sky Harbor Circle South
Phoenix, AZ 85034

Will checks be accepted On-site?

No, checks will not be accepted on-site. The only method of payment accepted on-site will be credit cards. Please make sure you pay for your registration before arriving at the conference. There will only be a limited number of On-site registrations and there is the chance that the conference may sell out. We encourage you to register before the conference starts to receive the best rate.

I am paying on behalf of someone or a group. How do I process payment?

An institution’s credit or procurement card can be used to pay an individual or multiple registrations. The registrant should provide you their invoice and at the top right there will be an Order number and Order Key. This will be used in the instructions below to pay for one or more invoices:

  1. Go to http://www.heug.org/i/se/?a=11
  2. Enter the Order Id and the Order Key provided
  3. Click the 'Add' button. The window will be updated displaying the invoice information and cost.
  4. If you wish to pay for additional invoices at the same time, enter the Order Id and the Order Key for each of those invoices, clicking the 'Add' button after each one. The system only limits 10 invoices each time.
  5. When you have entered all the invoices you wish to pay, click the 'Done' button to proceed to the payment window.
  6. A window will display listing all the invoices to be paid and a total for these invoices. If everything is correct, click the 'Pay with Credit Card' button at the bottom and you will be passed to our credit card payment window to complete the transaction.

I do not have the invoice of the individual I need to complete payment. How do I request for their invoice?

Please email your request to regional-support@heug.org. Include their first and last name and their institutional email address in your request.

How do I access my invoice or registration?

Login to your HEUG profile and click the "Transactions" tab.
'View Invoice' will give you your invoice/receipt.
'Registration' will bring you to your registration for the conference.

 

SESSIONS


I am a speaker and need to make changes to my presentation. Whom do I contact?

Please contact regional-support@heug.org. If you are an exhibitor presenting, please contact Tom Chambers at exhibitors@heug.org.

How can I become a speaker at the SWHEUG Alliance 2019 conference?

Visit our Call for Proposal page.

 

TRAVEL


What are the closest International Airports?

Please visit the Venue & Accommodations page for more information.

Where should I book my hotel?

Visit our Venue & Accommodations page.

What is the venue for the SWHEUG Alliance 2019 conference?

Visit our Venue & Accommodations page.

What is the best way from John Wayne International Airport to the hotel?

Visit our Venue & Accommodations page.

 

OTHER


What are the hours of the SWHEUG Alliance 2019 Conference Support?

Email and voice mails will be answered as soon as possible between Monday - Friday 8:00 AM to 5:00 PM (Mountain Standard Time Zone in the United States (UTC-07:00).

I have a food allergy. Whom do I contact?

This will be asked during the SWHEUG Alliance 2019 registration form. If you have more questions or concerns please email regional-support@heug.org.

How do I become a sponsor of SWHEUG Alliance 2019?

Please contact Tom Chambers at exhibitors@heug.org.

Where do I direct questions about membership with the Higher Education User Group (HEUG)?

Please contact us at membership@heug.org or 1-602-633-0734.

  • PREMIER SPONSOR

  • For Conference Support, email us at regional-support@heug.org or call (602) 734-5356.
    The Regional Alliance Conferences are hosted and managed by the Higher Education User Group, Inc.

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