CRM

Constituent Experience

The Constituent Experience Advisory Group (CX-AG) improves business processes and outcomes across the full higher education lifecycle via knowledge-sharing and best practice modelling between institutions, colleagues and vendors.

How We Can Help

The community discusses product-specific issues, including but not limited to, the Oracle CX suite and PeopleSoft CRM and CR, as well as broader process-improvement, product-agnostic issues.
Working towards optimized and fully integrated solutions so organizations can streamline business processes, reduce costs and accelerate the delivery of new services.

Join CXA

Upcoming E-Academy Webcasts View Full Schedule

webinars
September Events
23
September 23, 2020
11:00 AM - 12:00 PM
24
September 24, 2020
04:00 PM - 05:00 PM

Blog Articles

blogs

A New World for Students


Navigating the New Normal - How Colleges and Universities Transitioned to Remote Work and Instruction


File Libraries

files
CRMPAG September 2011 Newsletter
Added by Valerie Turner
August 2, 2018 - 12:20 PM
CRM PAG December 2011 Newsletter
Added by Valerie Turner
August 2, 2018 - 12:20 PM
CRM in a One-Stop Shop: Enhancing Service and Improving Success
Added by Lisa McNeil
August 2, 2018 - 12:19 PM
CRM in a One-Stop Shop: Enhancing Service and Improving Success
Added by Lisa McNeil
August 2, 2018 - 12:19 PM

Discussions

discussions
Upcoming Event: Oracle Cloud CX Virtual Summit—September 17 at 9:00 AM PT
Posted by Máirtín (Marty) Antaine Mag Uidhir
September 23, 2020 - 02:56 AM
Maintaining/Increasing Engagement in your Community of Practice
Posted by Máirtín (Marty) Antaine Mag Uidhir
July 27, 2020 - 09:28 PM
Oracle CX Summit - AUG 6 - 0900 - 1030 (PT)
Posted by Máirtín (Marty) Antaine Mag Uidhir
July 20, 2020 - 12:30 AM

Designed to take teamwork to the next level

HEUG helps your institution grow without limits by connecting members to a network rich with  industry-leading advocacy, programs, and events.

Become a Member