CRM

Constituent Experience

The Constituent Experience Advisory Group (CX-AG) improves business processes and outcomes across the full higher education lifecycle via knowledge-sharing and best practice modelling between institutions, colleagues and vendors.

How We Can Help

The community discusses product-specific issues, including but not limited to, the Oracle CX suite and PeopleSoft CRM and CR, as well as broader process-improvement, product-agnostic issues.
Working towards optimized and fully integrated solutions so organizations can streamline business processes, reduce costs and accelerate the delivery of new services.

Join CXA

Upcoming E-Academy Webcasts View Full Schedule

webinars
July Events
9
21
July 21, 2020
01:00 PM - 02:00 PM

Blog Articles

blogs

A New World for Students


Navigating the New Normal - How Colleges and Universities Transitioned to Remote Work and Instruction


File Libraries

files
CRMPAG September 2011 Newsletter
Added by Valerie Turner
August 2, 2018 - 12:20 PM
CRM PAG December 2011 Newsletter
Added by Valerie Turner
August 2, 2018 - 12:20 PM
CRM in a One-Stop Shop: Enhancing Service and Improving Success
Added by Lisa McNeil
August 2, 2018 - 12:19 PM
CRM in a One-Stop Shop: Enhancing Service and Improving Success
Added by Lisa McNeil
August 2, 2018 - 12:19 PM

Discussions

discussions
Question for the group for fall
Posted by Lorne Henne
July 2, 2020 - 10:13 AM
Oracle Service Cloud 20B upgrade
Posted by Mitchell Harris
June 11, 2020 - 10:43 PM
CX Lunchtime Sessions from Oracle ANZ
Posted by Máirtín (Marty) Antaine Mag Uidhir
June 3, 2020 - 01:19 AM
Alliance Virtual 2020 CX Track lineup
Posted by Buddy Combs
May 16, 2020 - 08:30 PM

Designed to take teamwork to the next level

HEUG helps your institution grow without limits by connecting members to a network rich with  industry-leading advocacy, programs, and events.

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