CRM

Constituent Experience and Advancement

The Constituent Experience and Advancement Advisory Group (CXA-AG) improves business processes and outcomes across the full higher education lifecycle via knowledge-sharing and best practice modelling between institutions, colleagues and vendors.

How We Can Help

The community discusses product-specific issues, including but not limited to, the Oracle CX suite and PeopleSoft CRM and CR, as well as broader process-improvement, product-agnostic issues.
Working towards optimized and fully integrated solutions so organizations can streamline business processes, reduce costs and accelerate the delivery of new services.

Join CXA

Upcoming E-Academy Webcasts View Full Schedule

webinars
June Events
16
June 16, 2020
01:00 PM - 02:00 PM
24
June 24, 2020
01:00 PM - 02:00 PM

Blog Articles

blogs

A New World for Students


Navigating the New Normal - How Colleges and Universities Transitioned to Remote Work and Instruction


File Libraries

files
CRMPAG September 2011 Newsletter
Added by Valerie Turner
August 2, 2018 - 12:20 PM
CRM PAG December 2011 Newsletter
Added by Valerie Turner
August 2, 2018 - 12:20 PM
CRM in a One-Stop Shop: Enhancing Service and Improving Success
Added by Lisa McNeil
August 2, 2018 - 12:19 PM
CRM in a One-Stop Shop: Enhancing Service and Improving Success
Added by Lisa McNeil
August 2, 2018 - 12:19 PM

Discussions

discussions
Alliance Virtual 2020 CX Track lineup
Posted by Buddy Combs
May 16, 2020 - 08:30 PM
You are invited to the Oracle Lunchtime Education Sessions: CX and Navigating Change for Higher Educ
Posted by Máirtín (Marty) Antaine Mag Uidhir
May 10, 2020 - 10:19 PM
Any Signal in the Noise yet?
Posted by Arfaa Mujeeb
April 30, 2020 - 11:44 AM
Meet the CX Advisory Group for 20/21
Posted by John Sauceda
April 8, 2020 - 01:51 PM

Constituent Experience and Advancement Leadership

Lorne Henne DePaul University

John Sauceda

Moody Bible Institute

AG Chair

Ellen Trantas Bryn Mawr College

Ellen Trantas

Bryn Mawr College

AG Vice-Chair

Lorne Henne DePaul University

Lorne Henne

DePaul University

Track Chair

Designed to take teamwork to the next level

HEUG helps your institution grow without limits by connecting members to a network rich with  industry-leading advocacy, programs, and events.

Become a Member