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The Product Enhancement Tracker (‘PET’) is a tool to gather information about potential improvements to the most current version of Campus Solutions.
What is a PET Item?
A ‘PET Item’ is essentially a brief overview of an existing request for a change/enhancement to the product. HEUG members can review these items to see what issues are arising for other users and to provide feedback via voting as to whether the issue in question impacts their institution, and to what degree. Members can also comment on PET Items to indicate their support, describe their own use cases, add their own SR number for the same issue, identify and quantify additional business impacts or suggest alternative solutions. The data gathered here helps quantify and prioritize the desirability of potential enhancements.
What if my issue/idea isn’t on the Product Enhancement Tracker?
If you have searched HEUG online and your enhancement idea is not already in the PET, and you have submitted a Service Request to Oracle, you should also submit your own PET Item. Having others indicate their support and interest in your issue increases the likelihood that Oracle will address the matter in upcoming PUM Images/Bundles. You will need to provide the following information:
· A short title summarizing the issue
· A longer description outlining the matter. Screenshots and/or highly detailed documentation may be uploaded to the PET Item as attachments.
· An Oracle SR ID: You can submit the PET Item without an Oracle SR ID number, but it must be added before the Advisory Group can approve your item.
· An Oracle Bug Reference Number: If Oracle has converted the SR to an enhancement “Bug”, provide the Bug Reference Number
· Business Process Impact: A description of how the enhancement will improve your administrative process
· Workarounds in Place: The manual steps or modification implemented to solve the issue.
· Suggested Resolution: What you would like to see, or details of a modification you have already put in place to address the issue.
Then what happens?
Each submitted pending PET Item is then reviewed by the AA PAG. An item may be:
· Approved: The item is complete, has an Oracle SR/Bug Number, and appears to solve an issue relevant to many institutions and which is not addressed by existing functionality. The item is made available on HEUG Online for all AA Community Members to view, vote and/or comment on. If more information is needed to make a determination, the AA PET Co-ordinator will get in touch with the submitter.
· Rejected: The issue can be addressed by existing functionality and/or is unique to a very small number of institutions, or no Oracle SR/Bug Number has been added within 30 days of the original submission.
Your participation drives the PET!
Member votes and/or comments are used by the AA Advisory Group to prioritize PET Items before the annual Summit prior to the Alliance conference. The Advisory Group then meets with Oracle strategists to review potential items for development.
If a priority item benefitting a large number of users is strategically aligned with Oracle’s project goals for the latest release of Campus Solutions (i.e.: CS 9.2), Oracle endeavours to incorporate it in future PUM images. Development of the Advising Notes functionality was a direct result of ideas put forth in the PET; smaller changes are also included in development planning.
Visit soon: Product Enhancement Tracker
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