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Session Title: Can you run that job tonight: Automating the Posting and Refunding of Award Disbursements
Presenter: Gary Thompson, Business Analyst, Concordia University
Co-Presenter: Alexander Lee, Business Analyst, Concordia University
Concordia University has been live with Campus Solutions since January 2015. The awarding process at Concordia involves two very distinct areas of service from Financial Aid to Student Financials and as such processes from those areas were kept distinct. Students found that their money "disappeared" from the time the disbursement batch ran until the time group post was successfully run. In addition, errors due to configuration may have caused even further delays of up to several hours on the Financials side of the process.
In our mission to increase quality of service to students and reduce processing delays in getting their money we have consolidated the jobs from the two areas to make one efficient process. We have worked out methods of resolving configuration problems prior to the job run so that errors are minimized and processing time is reduced to mere minutes using entirely delivered functionality.
This presentation will describe how we achieved this significant decrease in processing time while significantly increasing our quality of service.