Any large scale implementation of a new system has a significant impact on the end users. This session will focus on how the Student Services department planned for this change and established a robust process for support during the first months of implementation. It will focus on the Student Records implementation whilst reflecting back on what was learnt from the Admissions implementation some years earlier as well as the implementation at the University’s Malaysia and China campuses. In the session you will hear about:•planning that went into Go Live Support;•different stakeholders involved and input they had;•meeting structures in place to support Go Live;•different technology used to aid communication;•challenges and success of the approach taken;•reflections on what would be done differently in the future;Finally, there will be a discussion on the impact of the implementation and how what has been learnt is now positively influencing ways of working in the department beyond the requirements of Go Live support.
International / Regional
Finance / HCM / Student Systems / CRM / Technical
Alliance / International / Regional / E-Academy
User Membership / Corporate Membership