Canada Presentations

Virtual Assistant with an Artifical Intelligence Touch 

10-08-2019 11:29 PM

Oracle Virtual Assistant is a natural language based conversational interface that can be used with existing Oracle applications. Oracle Virtual Assistant supports real-time, natural interactions through its powerful natural language processing functionality that provides:

Question and answer matching

Escalation to a live agent while maintaining the history and context of the conversation

Creation of incidents

The virtual assistant is provided with language assets that are domain-relevant. Initially, customer service assets are provided.

Oracle Virtual Assistant can be integrated with Oracle Service Cloud using the Oracle Chat interaction channel. Integration set-up tasks and account management are performed in Oracle Service Cloud.
A video tutorial introducing Oracle Virtual Assistant is available. Watch the video on the Oracle Virtual Assistant Channel.

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