Profile

Mr. James Imgraben

University of South Australia

Contact Details

University of South Australia

 

Bio

I joined the University of South Australia in 2012, starting out as a PeopleSoft developer working with Campus Solutions. This was my first experience with PeopleSoft and any enterprise Oracle products. Throughout my years as a PeopleSoft developer at UniSA I've been involved with various large-scale projects including a re-write of an admissions system into our Campus Solutions, integrating Campus Solutions with an external system for an overhaul of our international admissions module, gravitating towards the integration side of implementations. During this time I also worked with our PeopleSoft CRM (CRM for Higher Education), maintaining existing customisations and providing support for business.

In 2017 onwards my role has transitioned full time into being involved with integration, development, architecture and system administration for UniSA's enterprise CRM system, Oracle CX, covering Oracle Service Cloud, Marketing Cloud, Engagement Cloud, Customer Data Management, OPA and Integration Cloud (OIC). I have extensive experience with SaaS to SaaS integration, both within the Oracle CX suite as well as third-party products including Studylink, SATAC and Genesys Purecloud.

I've been a member of the HEUG since 2013, joining the CXA/CX Advisory Group in 2018, as well as the Alliance Down Under (ADU) planning committee. Where budget has allowed, I have attended and presented at multiple Alliance and Alliance Down Under conferences over the past few years.