Ever created a service request through My Oracle Support (MOS)? Ever unearthed an issue at your institution that led to a service request being created? Have you logged into MOS and been confused at all the options? If any of these are true, then the April 14, 2014, HEUG webinar “My Oracle Support—Best Practices, Tips & Resources” is for you!
Chris Warticki from Oracle Support presented information that is also outlined on his blog with step-by-step instructions. He demonstrated how to (very easily) customize your dashboard so when you log in, you only see the information that is of interest to you. While watching the webinar, I defined a “PowerView” that filters what products I see articles and bugs for a defined area – I chose Campus Community and Student Records. This is a huge help in narrowing down from thousands of Oracle products to the ones that will really help you in your specific job.
Through Chris’ presentation, I learned to set up a “Hot Topics” email—the first one was delivered to my inbox the next day! It contains the most recent bugs, issues, and knowledge articles about Student Records. This email setup is customizable so you can receive emails only on the topics that are of interest to you—as frequently or infrequently as you’d like. He outlined how to select items as favorites (do you have to pull out your notes of how to access TOIs every time? Try favorites!). Plus how to find all of the Oracle-produced Advisor webcasts. The webinar also contained plenty of information for managing, filtering, and following service requests for your institution.
Check out both the presentation and Chris’ blog for more information. With just a few minutes of setup, you can make the MOS landing page not only easier to use, but customize it to give you only what you need. Ken Lyman, also from Oracle, presented early in April to the Student Records PAG on using MOS, complete with a number of helpful Doc IDs for easy searching!