In part one of my cautionary take on the Admissions Office “wasteland,” I identified two key steps in implementing and leveraging enterprise content management (ECM) to bring speed and quality to application processing and review: Purge Paper & Monitor Metrics. To reiterate, both recommended...
Though I may be late, it is not a bad time to start blogging about ECM. There has been renewed debate among industry pundits over the definition of ECM. It is time to weigh in with a few thoughts of my own.I support the view that we should limit the use of the ECM label to describe two, high-level i
Picture this. You’re the head honcho at your college’s Office of the Registrar. Today, you’ve been tasked with a complete makeover of your office by 2015. Of course, if you don’t meet the deadline, you risk being outpaced by the competition, both in office efficiency and student service.We’re talkin
Make no mistake. Higher education institutions are under pressure. There’s pressure to break down information silos and improve efficiency, productivity and service. Then, there’s pressure to make information more secure and immediately available to students, parents, faculty and staff. Of course, d