Terms and Policies

Registration Agreement, Registration Process and Payment Methods
By registering for and/or attending any of the Higher Education User Group US Regional Alliance Conferences (HEUG US Regional Alliance Conferences), all participants agree to be bound by, and comply with, these Terms and Policies. It is the participant's responsibility to read and understand these Terms and Policies.

Participants are responsible for taking appropriate insurance coverage in connection with their attendance at HEUG US Regional Conferences. Where the participant is travelling away from home to attend the conference, appropriate travel insurance should be purchased independently and in advance of any travel or travel bookings.

Registration fees must be paid in full before the rate increases to the next level (i.e. Early Bird to Advanced, etc.). If full payment has not been received and confirmed by the Conference Office, registrations will be cancelled and attendees must re-register at the prevailing higher rate. This applies to registrants submitting bank/wire transfers, checks, and credit card payments that are incomplete for any reason.

Accommodation costs are not included in the conference registration fee. Attendees are responsible for making their own lodging arrangements.

Payment of on-site registration must be made using a credit card. No cash or checks will be accepted.
Cancellation Policy
A processing fee will not be applied to any SWHEUG Alliance 2019 registration or workshop fee, if written notice of cancellation is sent via email to regional-support@heug.org prior to October 25, 2019. Refunds will be processed within 30 days after the conference.

Refunds for any SWHEUG Alliance 2019 registration or workshop fee will not be granted after October 25, 2019, nor will refunds be given for no-shows.

Refunds will be made using the following methods:
1. For payments received by credit or debit cards, the same credit/debit card will be refunded**.
2. For all other payments, a check will be made to the payee nominated account.
**Refunds may be in form of a check if payment is unable to be credited to the credit/debit card (Ex: Refunds issued past 90 days of payment received, credit card is expired, etc.)
Transfer Policy
Transfer of registration is permitted prior to October 25, 2019. Only one transfer is permitted per original registrant with written consent. The individual submitting the transfer request is responsible for all financial obligations associated with that substitution as well as updating any contact/demographic information. Please fill out this form and email it to regional-support@heug.org.
Conference Program
We will/have posted the full conference agenda; however, the program is subject to change.
Participation and Behavior at US Regional Alliance Conference Events
Attendees are expected to conduct themselves professionally at all US Regional Alliance Conference functions. Excessive use of obscene language, abusive behavior, or threatening behavior directed to any other conference attendee or staff is not conducive to a learning environment, and will not be tolerated.  The conference staff has the right to remove any attendee that is in violation of this policy, and no refunds of registration or travel fees will be granted.
Personal Information
Please note that participation contact details will be kept on the HEUG database, which will only be used by HEUG. HEUG does not record or store credit card information. Unless the Conference Office has received an explicit request from a registrant to withhold his/her contact information (through the Registration Form), the registrant's information will be included in the list of all attendees, their affiliation institutions and email addresses that will be accessible to delegates and exhibitors of the conference.  The email addresses will also be used to circulate last minute details and announcements of Regional Alliance events and future HEUG conferences.
Personal Property
HEUG US Regional Alliance Conference accepts no responsibility for loss or damage to personal property.
Photography, Audio and Video Recording
HEUG US Regional Alliance Conference is held in a public space, therefore we do not prohibit participants, exhibitors, sponsors, news organizations and other companies from photographing or video or audio-taping some Conference activities. HEUG US Regional Alliance Conference reserves the right to use images taken at the Conference with your photograph and/or likeness in future marketing materials.
Soliciting at the Conference
We encourage attendees to support the paid sponsors and exhibitors who, in turn, are supporting the industry.  However, suitcasing or outboarding is prohibited at HEUG US Regional Alliance Conferences. The Conference staff reserve the right to escort any individual from HEUG US Regional Alliance Conferences if they are reported to be soliciting in the Exhibitor Hall and are not an HEUG US Regional Alliance Conference sponsor or exhibitor. We also encourage attendees not to listen to a sales pitch from a non-sponsor or exhibitor.
Admittance
The Conference Staff have sole discretion, without refund, to refuse admittance to or expel from the Conference anyone that is deemed to be behaving in a manner that could be disruptive to the Conference or any other attendee.
*These Terms & Policies are subject to change without any prior notice.
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  • For Conference Support, email us at regional-support@heug.org or call (602) 734-5356.
    The Regional Alliance Conferences are hosted and managed by the Higher Education User Group, Inc.

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