Australia - New Zealand (ANZ)

Hi All,

I am interested in feedback from Universities using PeopleSoft Collections.

I am interested to know:-

1. What has been your experience using the Collectons module.

2. Does the Collections module cover all your business processes.

3. Do you have any documentation you are willing to share.

Thanks All,
Cheers
Kathryn McNamara



Kathryn McNamara
Senior Business Analyst
Corporate Information Services
University of Ballarat

Tel: +61 (0)3 5327 6184
e-Mail: k.mcnamara@ballarat.edu.au

CRICOS Provider No. 00103D

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Thank you.

Hi Kathryn

We would be very interested in hearing/seeing your responses. USC are looking to implement this functionality as well but we are just working through some of the Business Process issues to assist in the implementation. I am not sure if this if helpful but issues we see need to be retified before we can move to the PeopleSoft Solution:

The existing debt recovery process is managed by the fees section of Student Administration. It is a manual task using large Excel spreadsheets created from data extracted using PeopleSoft Query. The process is labour intensive and does not record debt collection activities in PeopleSoft.

 

 

USC specific issues and impetuous to move to Collections..

• Excel worksheet contains over seven thousand rows each time the query is run to identify students.

   

• Semester 1 and 2 data results in a large Excel file that becomes difficult to manipulate each time a worksheet is added

   

• Data returned by query is increasing as enrolments increase

   

• Potential corruption of data stored in a large file

   

• Multiple due dates and census dates with sessions

 

Issues we hope to resolve/streamline in order to impelement Collections

 

 

• Data is not stored on the system – no overall or ongoing view of individual student debt recovery actions

   

• Different email content used for different groups of students (e.g. HECS-HELP,FEE-HELP).

   

• International students are maintained under a separate debt management procedure and have different associated rules for collection.

   

• Removal of OVE holds from international students account is ongoing (manual) as the PeopleSoft Credit History process places the hold back on during batch processing.

   

 This probably doesn't really help you but we will be happy to share our experience as we move towards implementation.

 Cheers

 

Shayne Simpson

 

 

 

 

Hi Shayne,

I am most happy to share any information with you. I have had a response from University of Newcastle and am waiting for them to send me a document.

I will also be testing and researching Collections in Version 9 of Campus Solutions throughout the year and will share the results as they come about.

Thanks Shayne,
Cheers
Kathryn




Kathryn McNamara
Senior Business Analyst
Corporate Information Services
University of Ballarat

Tel: +61 (0)3 5327 6184
e-Mail: k.mcnamara@ballarat.edu.au

CRICOS Provider No. 00103D

WARNING TO UNINTENDED RECIPIENTS
The contents of this email (including attachments)
are confidential and may be privileged. Any copying,
dissemination, publication or other use of the contents is prohibited.
If you are not the addressee, please advise sender immediately and delete the document.
Thank you.




>>> Shayne Simpson <SSimpso2@usc.edu.au> 9/02/2011 10:54 am >>>

Hi Kathryn
We would be very interested in hearing/seeing your responses. USC are looking to implement this functionality as well but we are just working through some of the Business Process issues to assist in the implementation. I am not sure if this if helpful but issues we see need to be retified before we can move to the PeopleSoft Solution:
The existing debt recovery process is managed by the fees section of Student Administration. It is a manual task using large Excel spreadsheets created from data extracted using PeopleSoft Query. The process is labour intensive and does not record debt collection activities in PeopleSoft.


USC specific issues and impetuous to move to Collections..
Excel worksheet contains over seven thousand rows each time the query is run to identify students.

Semester 1 and 2 data results in a large Excel file that becomes difficult to manipulate each time a worksheet is added

Data returned by query is increasing as enrolments increase

Potential corruption of data stored in a large file

Multiple due dates and census dates with sessions

Issues we hope to resolve/streamline in order to impelement Collections


Data is not stored on the system – no overall or ongoing view of individual student debt recovery actions

Different email content used for different groups of students (e.g. HECS-HELP,FEE-HELP).

International students are maintained under a separate debt management procedure and have different associated rules for collection.

Removal of OVE holds from international students account is ongoing (manual) as the PeopleSoft Credit History process places the hold back on during batch processing.

This probably doesn't really help you but we will be happy to share our experience as we move towards implementation.
Cheers

Shayne Simpson








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