Hi ANZ HEUG community (apologies for the cross posting),
Just wondering if anyone might be able to help with an issue we are having with (online) payments moving accounts. I did raise a similar issue a couple of years ago and just wondering if anyone had come up with a solution.
Some examples are below.
Student A
The student had a credit of $500 in their S1 2012 Hecs account, On the 13 July a HECS debt of 635.40 and a Student Amenities Fee debt of $32 was calculated. The $500 credit has moved forward into the current term (which I would expect) but instead of staying within the HECS account it has paid off the SAF amount first and then put the balance in the HECS account.
Student B
This student paid $64 for the SA Fee and defers their HECS fees. The student then dropped a course and $32 from the SAF payment has shifted to the Hecs account.
Our charge priority for online payments is as follows:
Tree Node: HECS, INTERNATIONAL COURSE FEES, SA FEES, TUITION Priority 1
Tree Node: ACADEMIC FEES, ANZ COURSE FEES, CONTED COURSE FEES, GENERAL FEES, LOANS, OSHC, TRF BETWEEN A/CS-TUT Priority 2
Tree Node: FINES, PAYMENT PLAN LOANS, PAYPLANLOANINTEREST, RECOVERIES, RESOURCES Priority 3
Are these payments moving because they have been setup with the same priority? Can anyone suggest how we can may be able to keep the payments locked down to their original account?
Any help would be greatly appreciated!
Peta
Peta Jones
Senior Functional Analyst
Student Administrative and Academic Support ½ Student Management Division½ University of Southern Queensland
Toowoomba ½ Queensland ½ 4350 ½ Australia
Ph: 07 4687 5656 ½ Fax: 07 4631 2155 ½ Mobile: 0407 584 825
Email: jonespe@usq.edu.au
CRICOS: QLD 00244B ½ NSW 02225M