Australia - New Zealand (ANZ)

Hi All,

USC has recently applied CS 9.0 Bundles 25-29 to our production environment and we have identified a bug within Student Financial
Tuition Calc and HECS Reconciliation processes where the HECS Discount is not applying proportionately across all HECS charges.  

The issue can be reproduced at will with the following steps:
1. Navigate to Records and Enrollment, Enroll Students, Enrollment Request,
2. Drop a class in the 100% refund period where a HECS Discount has beengranted;
3. Navigate to Student Financials, Tuition and Fees, Tuition Calculation;
4. Recalculate the students tuition.

 

Sceanrio 1.  Full upfront payment is made for a student with the “Discounted Upfront Payment” liability status with discount proportionately applied across courses.  Back-dated enrolment add or drop is applied for a student with the "Discounted Upfront Payment" liability status.  Run Tuition Calc and discount does not apply proportionately across remaining classes. This is prior to census and processing of HECS Reconciliation.

Scenario 2.  A partial upfront payment is made for a student with the “Discounted Upfront Payment” liability status prior to running the HECS Reconciliation Process. The correct discount amount is applied. HEC Reconciliation Process is run post patching.  The balance is deferred to HECS-HELP loan, total amount of discount is correct however it is not applying to all classes that were paid – discount has not been proportionately applied across classes.

Oracle is currently investigating this issue via SR 3-7831780851 and may need to raise this as a critical bug due to legislative
requirements.  In the meantime Oracle has asked me to find out if any other ANZ HEUG institutions are patched up to or
greater than Bundle # 29 with a similar vanilla code line as USC.  If yes, has the institution experienced
similar issues with HECS Discounts?

I look forward to your response.

Regards

 

Amanda Ahrens
Business Systems Analyst
Student Information Systems | Student Administration
University of the Sunshine Coast

Ph: +61 7 5456 5583 | Email: aahrens@usc.edu.au | Web: www.usc.edu.au

Hi Amanda,
UniSA has also patched up to bundle 29 and are experiencing the same issues so we would be grateful to see the SR escalated.

Regards

Alison Dall | Business Analyst: Student Finance | Student and Academic Services
University of South Australia | Level 2, 101 Currie Street, Adelaide SA 5000
Phone: 8302 1214 | Fax: 8302 1483 | Web: http://www.unisa.edu.au/fees
IPC: 101-05 | CRICOS Provider Number: 00121B<http://cricos.deewr.gov.au/Institution/InstitutionDetails.aspx?ProviderID=121> | View our privacy statementhttp://www.unisa.edu.au/About-UniSA/Governance-and-management-structure/Privacy



From: Amanda Ahrens [mailto:AAhrens@usc.edu.au]
Sent: Wednesday, 2 October 2013 10:40 AM
To: anz.heug@list.heug.org
Subject: [anz.heug] - CS 9.0 Bundle # 29 – Tuit Calc/HECS Reconcilation issue


Hi All,

USC has recently applied CS 9.0 Bundles 25-29 to our production environment and we have identified a bug within Student Financial
Tuition Calc and HECS Reconciliation processes where the HECS Discount is not applying proportionately across all HECS charges.

The issue can be reproduced at will with the following steps:
1. Navigate to Records and Enrollment, Enroll Students, Enrollment Request,
2. Drop a class in the 100% refund period where a HECS Discount has beengranted;
3. Navigate to Student Financials, Tuition and Fees, Tuition Calculation;
4. Recalculate the students tuition.



Sceanrio 1. Full upfront payment is made for a student with the “Discounted Upfront Payment” liability status with discount proportionately applied across courses. Back-dated enrolment add or drop is applied for a student with the "Discounted Upfront Payment" liability status. Run Tuition Calc and discount does not apply proportionately across remaining classes. This is prior to census and processing of HECS Reconciliation.

Scenario 2. A partial upfront payment is made for a student with the “Discounted Upfront Payment” liability status prior to running the HECS Reconciliation Process. The correct discount amount is applied. HEC Reconciliation Process is run post patching. The balance is deferred to HECS-HELP loan, total amount of discount is correct however it is not applying to all classes that were paid – discount has not been proportionately applied across classes.

Oracle is currently investigating this issue via SR 3-7831780851 and may need to raise this as a critical bug due to legislative
requirements. In the meantime Oracle has asked me to find out if any other ANZ HEUG institutions are patched up to or
greater than Bundle # 29 with a similar vanilla code line as USC. If yes, has the institution experienced
similar issues with HECS Discounts?

I look forward to your response.

Regards



Amanda Ahrens
Business Systems Analyst
Student Information Systems | Student Administration
University of the Sunshine Coast

Ph: +61 7 5456 5583 | Email: aahrens@usc.edu.au<mailto:aahrens@usc.edu.au> | Web: www.usc.edu.auhttp://www.usc.edu.au

-----End Original Message-----

Hi Amanda,

University of Ballarat is currently in the process of applying bundle 29 and is experiencing the same issue during our UAT. We would also be grateful to see the SR escalated.

Regards

Rhonda Hartigan
Manager, Financial Services and Student Finance
Finance
University of Ballarat
CRICOS Provider No: 00103D

Ph: (03) 5327 9539
Fax: (03) 5327 9333
Email: r.hartigan@ballarat.edu.au<mailto:r.hartigan@ballarat.edu.au>

[Description: cid:image001.jpg@01CDC286.50E82610]

From: Alison Dall [mailto:alison.dall@unisa.edu.au]
Sent: Wednesday, 2 October 2013 11:41 AM
To: anz.heug@list.heug.org
Subject: [anz.heug] - RE: CS 9.0 Bundle # 29 – Tuit Calc/HECS Reconcilation issue

Hi Amanda,
UniSA has also patched up to bundle 29 and are experiencing the same issues so we would be grateful to see the SR escalated.

Regards

Alison Dall | Business Analyst: Student Finance | Student and Academic Services
University of South Australia | Level 2, 101 Currie Street, Adelaide SA 5000
Phone: 8302 1214 | Fax: 8302 1483 | Web: http://www.unisa.edu.au/fees
IPC: 101-05 | CRICOS Provider Number: 00121B<http://cricos.deewr.gov.au/Institution/InstitutionDetails.aspx?ProviderID=121> | View our privacy statementhttp://www.unisa.edu.au/About-UniSA/Governance-and-management-structure/Privacy



From: Amanda Ahrens [mailto:AAhrens@usc.edu.au]
Sent: Wednesday, 2 October 2013 10:40 AM
To: anz.heug@list.heug.org<mailto:anz.heug@list.heug.org>
Subject: [anz.heug] - CS 9.0 Bundle # 29 – Tuit Calc/HECS Reconcilation issue


Hi All,

USC has recently applied CS 9.0 Bundles 25-29 to our production environment and we have identified a bug within Student Financial
Tuition Calc and HECS Reconciliation processes where the HECS Discount is not applying proportionately across all HECS charges.

The issue can be reproduced at will with the following steps:
1. Navigate to Records and Enrollment, Enroll Students, Enrollment Request,
2. Drop a class in the 100% refund period where a HECS Discount has beengranted;
3. Navigate to Student Financials, Tuition and Fees, Tuition Calculation;
4. Recalculate the students tuition.



Sceanrio 1. Full upfront payment is made for a student with the “Discounted Upfront Payment” liability status with discount proportionately applied across courses. Back-dated enrolment add or drop is applied for a student with the "Discounted Upfront Payment" liability status. Run Tuition Calc and discount does not apply proportionately across remaining classes. This is prior to census and processing of HECS Reconciliation.

Scenario 2. A partial upfront payment is made for a student with the “Discounted Upfront Payment” liability status prior to running the HECS Reconciliation Process. The correct discount amount is applied. HEC Reconciliation Process is run post patching. The balance is deferred to HECS-HELP loan, total amount of discount is correct however it is not applying to all classes that were paid – discount has not been proportionately applied across classes.

Oracle is currently investigating this issue via SR 3-7831780851 and may need to raise this as a critical bug due to legislative
requirements. In the meantime Oracle has asked me to find out if any other ANZ HEUG institutions are patched up to or
greater than Bundle # 29 with a similar vanilla code line as USC. If yes, has the institution experienced
similar issues with HECS Discounts?

I look forward to your response.

Regards



Amanda Ahrens
Business Systems Analyst
Student Information Systems | Student Administration
University of the Sunshine Coast

Ph: +61 7 5456 5583 | Email: aahrens@usc.edu.au<mailto:aahrens@usc.edu.au> | Web: www.usc.edu.auhttp://www.usc.edu.au

-----End Original Message-----

-----End Original Message-----

Hi Everyone

USQ is currently in the middle of patch testing up to bundle #30. If we have this issue then we will let you know.

Kristin

Kristin Humphreys
Manager (Student Systems)
Phone: +61 7 4631 2484

From: Alison Dall [mailto:alison.dall@unisa.edu.au]
Sent: Wednesday, 2 October 2013 11:41 AM
To: anz.heug@list.heug.org
Subject: [anz.heug] - RE: CS 9.0 Bundle # 29 – Tuit Calc/HECS Reconcilation issue

Hi Amanda,
UniSA has also patched up to bundle 29 and are experiencing the same issues so we would be grateful to see the SR escalated.

Regards

Alison Dall | Business Analyst: Student Finance | Student and Academic Services
University of South Australia | Level 2, 101 Currie Street, Adelaide SA 5000
Phone: 8302 1214 | Fax: 8302 1483 | Web: http://www.unisa.edu.au/fees
IPC: 101-05 | CRICOS Provider Number: 00121B<http://cricos.deewr.gov.au/Institution/InstitutionDetails.aspx?ProviderID=121> | View our privacy statementhttp://www.unisa.edu.au/About-UniSA/Governance-and-management-structure/Privacy



From: Amanda Ahrens [mailto:AAhrens@usc.edu.au]
Sent: Wednesday, 2 October 2013 10:40 AM
To: anz.heug@list.heug.org<mailto:anz.heug@list.heug.org>
Subject: [anz.heug] - CS 9.0 Bundle # 29 – Tuit Calc/HECS Reconcilation issue


Hi All,

USC has recently applied CS 9.0 Bundles 25-29 to our production environment and we have identified a bug within Student Financial
Tuition Calc and HECS Reconciliation processes where the HECS Discount is not applying proportionately across all HECS charges.

The issue can be reproduced at will with the following steps:
1. Navigate to Records and Enrollment, Enroll Students, Enrollment Request,
2. Drop a class in the 100% refund period where a HECS Discount has beengranted;
3. Navigate to Student Financials, Tuition and Fees, Tuition Calculation;
4. Recalculate the students tuition.



Sceanrio 1. Full upfront payment is made for a student with the “Discounted Upfront Payment” liability status with discount proportionately applied across courses. Back-dated enrolment add or drop is applied for a student with the "Discounted Upfront Payment" liability status. Run Tuition Calc and discount does not apply proportionately across remaining classes. This is prior to census and processing of HECS Reconciliation.

Scenario 2. A partial upfront payment is made for a student with the “Discounted Upfront Payment” liability status prior to running the HECS Reconciliation Process. The correct discount amount is applied. HEC Reconciliation Process is run post patching. The balance is deferred to HECS-HELP loan, total amount of discount is correct however it is not applying to all classes that were paid – discount has not been proportionately applied across classes.

Oracle is currently investigating this issue via SR 3-7831780851 and may need to raise this as a critical bug due to legislative
requirements. In the meantime Oracle has asked me to find out if any other ANZ HEUG institutions are patched up to or
greater than Bundle # 29 with a similar vanilla code line as USC. If yes, has the institution experienced
similar issues with HECS Discounts?

I look forward to your response.

Regards



Amanda Ahrens
Business Systems Analyst
Student Information Systems | Student Administration
University of the Sunshine Coast

Ph: +61 7 5456 5583 | Email: aahrens@usc.edu.au<mailto:aahrens@usc.edu.au> | Web: www.usc.edu.auhttp://www.usc.edu.au

-----End Original Message-----

-----End Original Message-----

This email (including any attached files) is confidential and is for the
intended recipient(s) only. If you received this email by mistake,
please, as a courtesy, tell the sender, then delete this email.

The views and opinions are the originator's and do not necessarily
reflect those of the University of Southern Queensland. Although all
reasonable precautions were taken to ensure that this email contained no
viruses at the time it was sent we accept no liability for any losses
arising from its receipt.

The University of Southern Queensland is a registered provider of education
with the Australian Government.
(CRICOS Institution Code QLD 00244B / NSW 02225M, TEQSA PRV12081 )

Hi All,

University of Ballarat has logged a supporting SR 3 -7891153471 as we have also encountered this issue.

Regards


Angela Smith
Manager Information Systems
ICT Services
University of Ballarat
a.smith@ballarat.edu.au<mailto:a.smith@ballarat.edu.au>
Ph: (03) 53279800
Mobile: 0409 948 218

[cid:OIJENTILKCIU.IMAGE_27.jpg]



From: Alison Dall [mailto:alison.dall@unisa.edu.au]
Sent: Wednesday, 2 October 2013 11:41 AM
To: anz.heug@list.heug.org
Subject: [anz.heug] - RE: CS 9.0 Bundle # 29 – Tuit Calc/HECS Reconcilation issue

Hi Amanda,
UniSA has also patched up to bundle 29 and are experiencing the same issues so we would be grateful to see the SR escalated.

Regards

Alison Dall | Business Analyst: Student Finance | Student and Academic Services
University of South Australia | Level 2, 101 Currie Street, Adelaide SA 5000
Phone: 8302 1214 | Fax: 8302 1483 | Web: http://www.unisa.edu.au/fees
IPC: 101-05 | CRICOS Provider Number: 00121B<http://cricos.deewr.gov.au/Institution/InstitutionDetails.aspx?ProviderID=121> | View our privacy statementhttp://www.unisa.edu.au/About-UniSA/Governance-and-management-structure/Privacy



From: Amanda Ahrens [mailto:AAhrens@usc.edu.au]
Sent: Wednesday, 2 October 2013 10:40 AM
To: anz.heug@list.heug.org<mailto:anz.heug@list.heug.org>
Subject: [anz.heug] - CS 9.0 Bundle # 29 – Tuit Calc/HECS Reconcilation issue


Hi All,

USC has recently applied CS 9.0 Bundles 25-29 to our production environment and we have identified a bug within Student Financial
Tuition Calc and HECS Reconciliation processes where the HECS Discount is not applying proportionately across all HECS charges.

The issue can be reproduced at will with the following steps:
1. Navigate to Records and Enrollment, Enroll Students, Enrollment Request,
2. Drop a class in the 100% refund period where a HECS Discount has beengranted;
3. Navigate to Student Financials, Tuition and Fees, Tuition Calculation;
4. Recalculate the students tuition.



Sceanrio 1. Full upfront payment is made for a student with the “Discounted Upfront Payment” liability status with discount proportionately applied across courses. Back-dated enrolment add or drop is applied for a student with the "Discounted Upfront Payment" liability status. Run Tuition Calc and discount does not apply proportionately across remaining classes. This is prior to census and processing of HECS Reconciliation.

Scenario 2. A partial upfront payment is made for a student with the “Discounted Upfront Payment” liability status prior to running the HECS Reconciliation Process. The correct discount amount is applied. HEC Reconciliation Process is run post patching. The balance is deferred to HECS-HELP loan, total amount of discount is correct however it is not applying to all classes that were paid – discount has not been proportionately applied across classes.

Oracle is currently investigating this issue via SR 3-7831780851 and may need to raise this as a critical bug due to legislative
requirements. In the meantime Oracle has asked me to find out if any other ANZ HEUG institutions are patched up to or
greater than Bundle # 29 with a similar vanilla code line as USC. If yes, has the institution experienced
similar issues with HECS Discounts?

I look forward to your response.

Regards



Amanda Ahrens
Business Systems Analyst
Student Information Systems | Student Administration
University of the Sunshine Coast

Ph: +61 7 5456 5583 | Email: aahrens@usc.edu.au<mailto:aahrens@usc.edu.au> | Web: www.usc.edu.auhttp://www.usc.edu.au

-----End Original Message-----

-----End Original Message-----

Hi all

Thanks Angela for also logging a service request.

Each Uni that has this issue should please do so.

Alison: would you please log this in the HEUG online Product
Enhancement Tracker and make sure to put your SR number in there.

Thanks.

Regards
Renee
Student SIG/SF PAG





Renee Picton
Student Systems and Projects
University of Newcastle
Student Services Building SC402
Callaghan 2308
Phone 02 49217890
Email: renee.picton@newcastle.edu.au
CRICOS Provider No. 00109J







>>> Angela Smith

Critical priority bug 17548717 - HECS DISCOUNT DOES NOT APPLY PROPORTIONATELY has been opened by Oracle. 

Knowledge article 'HECS Discount Does Not Apply Proportionately (Doc ID 1589032.1 has been created for this issue.  Please follow this article for updates on this issue.

I will also keep you updated on any progress via this thread.