Hi Peta,
For OUA, this is how it works:
- If student drops a unit paid for by cash/cheque/credit card, the
outstanding credit pays of any non-tuition fee item types (i.e. drop
penalty). We have configured non-tuition fee item types as first priority.
- The remainder of the credit goes into an unallocated fund (i.e.
refund pending) until it's manually reversed and posted against an
outstanding tuition (if there are pending student enrolments) as requested by
the student. We consciously made this decision to avoid paying off tuition
fee(s) that the student may not want to pay for or if the student has not
made up his/her mind to continue with the enrolment process.
FYI, we only offer the following payment method types:
- Credit card
- FEE HELP
- Cheque/cash
- Direct deposit (as an exception)
- NO BPAY
Hope this helps.
thanks
Rachel Zarate-Lee
Business Solutions Manager
Open Universities Australia
Tel: +61 3 8628 2542
www.open.edu.au <
http://www.open.edu.au>From: Jason Dolan [
mailto:Jason.Dolan@unisa.edu.au]Sent: Monday, 14 September 2009 10:31 AM
To:
anz.heug@list.heug.orgSubject: [anz.heug] - RE: Payment Allocations for Online Payments
Hi Peta,
At UniSA we allow our payments to bounce across any outstanding amounts - not
that I advocate that as either good or bad, it works for us, but we do
occasionally have issues with student's payments being allocated contrary to
student's intent.
The issue you have is not isolated to Self-Service though I believe. In any
case, using one Item Type that is allowed to pay any outstanding charge won't
allow you to constrain the payment to the original (payment hierarchy)
designated account type, irrespective of how you enter it. For instance, we
use 3 item types to accept our 3 forms of external file payments (webpay,
auspost and bpay). All 3 can pay any charge (as designated by the Account
Type tab of the Item Type) and is associated with our 'Standard' Payment
Overall Priority and Charge Priority List.
To date have you only had on-campus receipting? How else have you managed to
ensure a payment is allocated to the correct Item Type? Do you also split
your bills by Item Types to ensure one payment does not count for more than
one charge (type) at a time?
regards
Jason
Jason Dolan
Project Manager
Enabling Systems Projects - Student Placement System
Information Strategy and Technology Services
University of South Australia
A2-05, A Building
Mawson Lakes Campus
Mawson Lakes SA 5095
Ph: +61 8 8302 6330
Mob: +61 434 601 092
Em:
jason.dolan@unisa.edu.auCRICOS Provider Number 00121B
From: Peta Jones [
mailto:jonespe@usq.edu.au]Sent: Sunday, 13 September 2009 2:42 PM
To:
anz.heug@list.heug.orgSubject: [anz.heug] - Payment Allocations for Online Payments
Hi everyone, apologies if you have already received this ...
Hello all,
The University of Southern Queensland are implementing online payments
through CyberSource as part of our v9.0 upgrade project which is going live
on the 28th September 2009.
I would like to know how other universities have configured their online
payments item type and associated charge priority. We are having difficulty
in determining how we can ensure that a payment made against a particular
account type will remain against that account type even if the fees are
reversed or credited. Our current business policy/practice is that all
credits remain in the originating account type unless the student requests
them to be moved to another account.
Under our current setup we have separate item types with a different charge
priority list for each account type thus isolating a payment and not allowing
it to move to another account. Because the v9.0 self service configuration
only allows you to associate one item type with credit card payments our
current setup will not work.
I would appreciate any comments greatly.
Many thanks, Peta
Peta Jones
Project Manager, Student Financials
Project S (Staff & Student Support Systems)
University of Southern Queensland
Phone: (07) 4687 5656
Email:
jonespe@usq.edu.au <
jonespe@usq.edu.au>">http://www.heug.org/
jonespe@usq.edu.au>
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