ANZ Presentations

CRM as Business Strategy: TAFE NSW and Oracle CX Cloud 

12-04-2017 05:11 PM

In 2014, TAFE NSW North Coast Institute purchased the Oracle CX Cloud CRM suite. Faced with significant system and process challenges, a radically new government funding model, and private competition, this is the story of how CRM helped North Coast RTO transform its customer engagement and administration model, build a lead to enrolment conversion system from scratch and continue its dramatic enrolment growth despite the odds.

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Uploaded - 09-18-2020

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