Asia Presentations

SubModule 1: Student Feedback System
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Student Feedback System was developed to take feedback from students on various teaching parameters. The findings help the deans and heads of schools to improve the quality of content and delivery of lectures, practicals, and theory. Trend analysis is done over a period of time by the management to measure the efficacy of quality improvement initiatives.

Benefit summary -
1) Positioned the University as a high-tech well organised academic institute.
2) Students felt valued that their opinion is being heard.
3) Feedback analysis helped to identify the issues and their resolution
4) Feedback ratings for faculties helped management in conducting their performance review
5) Feedback ratings for a particular subject helped to design course structure efficiently

SubModule 2: Student Care Management
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Every year university was facing a flood of requests or queries from students that were recurring in nature and required them to visit various departments for resolution. This wasted a lot of productive hours of students and staff alike. Hence, Student Care Module was specially designed with the understanding that such issues are required to be addressed to the best possible level under an SLA so that their studies remain unaffected.

As an online student self-service tool, it proved to be immensely helpful for students to resolve their issues and grievances online pertaining to their academic and non-academic matters such as administration, finance, hostel, transport etc. in an easy and timely manner. Furthermore, it helped reduce the walk-in of students to various departments thus avoiding queues and saving precious time of staff members by way of automation.

Benefit summary:
1) Students can log their issues online without moving between various departments. Saving both student and staff time.
2) Students can track their current and past issues directly under Self-service.
3) Any of the assigned SPOC staff (single point of contact) can pick the issue himself (or assign to a person concerned in respective SPOC list).
4) Auto-escalation of an issue to the second level on the lapse of SLA (service level agreement as defined by department) ensures timely resolution.
5) Feedback can be given for closed issues. This helped in maintaining the resolution quality.


SubModule 3: Quality Form Floater
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One of the biggest struggles for an institute of this size was the collection of viewpoints and ideas on crucial policy and planning aspects. It was mostly a manual process or use of free tools like Google forms that were not properly integrated with our ERP systems. PeopleSoft forms were also quite limited in their offered functionality especially when we wanted to float them in an organised way. Analysis and tracking of same were also cumbersome tasks.

Therefore, a dynamic form creation and floater system was developed to create and float the forms for collecting data and viewpoints of the staff. Forms could be floated based on various parameters like schools, departments, and even end-user category. Reminder and notification framework was also built in this bolt-on to reduce manual follow up activity.

Benefit summary:
1) Ease of data/ views collection on crucial topics
2) Online mechanism of dynamic form creation and dissemination
3) Universal and control rollout options
4) Rollout parameters based on selected schools, departments, Faculties, Deans, HODs
5) Efficient reminders and analytics based on due dates
6) Forms could be closed automatically once the validity expires