Oracle Service Cloud is an open platform by design, by default allowing many ways to look at information on a contact to give agents a clear picture of a contact. This presentation is about a Case Management System that we successfully built on top of the customer portal, which needs to be built on a foundation of security, privacy and legislative compliance.
International / Regional
Finance / HCM / Student Systems / CRM / Technical
Alliance / International / Regional / E-Academy
User Membership / Corporate Membership