Universities and other public institutions are under constant pressure to reduce administrative costs and burdens, often through the use of self serve functionality. The University of Calgary implemented a self serve solution for the generation of employment verification letters, reducing the number of manually produced letters in one year from over 2,000 to 50.This session will review the overall design of the solution, as well as discuss some of the challenges associated with rolling this out in a higher ed environment.
The Higher Education User Group (HEUG) is a 501(c)(3) nonprofit dedicated to helping member institutions effectively manage administrative technologies to improve the student and user experience. We support executives, managers, and staff who select, deploy, integrate, and manage multiple systems by providing education, professional resources, and opportunities to connect with peers. As the digital landscape continues to evolve, HEUG adapts to meet the changing needs of its members while remaining committed to its core mission of connection, education, and advocacy.
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Copyright 2026 Higher Education User Group, Inc.
Copyright © 2026 Higher Education User Group, Inc.