User-centric design can often be overlooked when implementing new functionality, particularly when budget and time are a major constraint. It’s all too easy to make assumptions based on what you think you know, which ultimately results in functionality that is not as easy to use as it could be.Knowing that the new Fluid interface is a significant enhancement aimed at helping to improve the user experience, the University of Cambridge took the opportunity to put user-centric design at the centre of its recent Fluid implementation - part of a wider programme aimed at improving the user experience.This session will take you through the techniques used and how the use of feedback will drive further change.
The Higher Education User Group (HEUG) is a 501(c)(3) nonprofit dedicated to helping member institutions effectively manage administrative technologies to improve the student and user experience. We support executives, managers, and staff who select, deploy, integrate, and manage multiple systems by providing education, professional resources, and opportunities to connect with peers. As the digital landscape continues to evolve, HEUG adapts to meet the changing needs of its members while remaining committed to its core mission of connection, education, and advocacy.
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Copyright 2026 Higher Education User Group, Inc.
Copyright © 2026 Higher Education User Group, Inc.