PS Query & SQL

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  • 1.  Catching Process Scheduler issues before users complain

    Posted 01-14-2026 10:00 AM

    I’m curious how others are approaching Process Scheduler visibility today.

    Across several higher-education PeopleSoft environments I’ve worked with, one recurring challenge is that batch issues aren’t always obvious failures — they’re often late executions, silent contention, or restart patterns that don’t surface until business impact occurs, especially during off-hours.

    Even when institutions use enterprise schedulers or monitoring tools, I’ve noticed that a lot of the visibility gaps still live inside PeopleSoft itself — around request lifecycle behavior, queue contention, and restart handling.

    For those supporting PeopleSoft Finance / HCM / CS today:

    • Are you relying mainly on external schedulers or monitoring tools?
    • Custom scripts or queries?
    • Manual checks and email alerts?

    I’d be interested to hear what’s working well (or not) in real-world operations.



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    Tirumala Rao Chimpiri
    Senior Programmer Analyst
    Stony Brook University
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  • 2.  RE: Catching Process Scheduler issues before users complain

    Posted 01-14-2026 02:23 PM

    I only support the Financial Aid module for CS, so I can only tell you what I'm personally doing.  But, your question might have been more of a "as an institution... "

     

    All scheduled jobs send me an email with failure/success.  If I know something shouldn't have failed when it did, I'll investigate.  If I don't get a success when I expected it, I'll investigate.  I have once a day jobs, once a week jobs, every hour or every other hour jobs.  It's easy to know what I can delete and what I have to investigate though.

     

    For FA, the packaging and repackaging processes will run to success but get a failure.  We have a script that runs at specific times every day looking for specific words like "DATA CORRUPTION".  If it finds it, it sends me the process instance number so I can investigate.

     

    On top of this I have specific jobs I'm tracking run times for so I can easily identify when something is running longer than usual.  We have some big jobs though 500 to over 1200 processes, so if one section is all of a sudden running longer, we need to look into that.

     

    That's just for FA (at my school).

     

    Dana Pawlowicz

    Business Systems Analyst Sr - ERP

    Business Enterprise Systems and Technologies
    Digital Technology Solutions

    University of Cincinnati

    51 Goodman Dr.

    Cincinnati, Oh 45221

     

     




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  • 3.  RE: Catching Process Scheduler issues before users complain

    Posted 01-14-2026 05:20 PM

    Dana,

    Do you have a query at the end of a jobset that is delivered to you via email that tells you if the process is successful? Or am I missing a setup piece in the jobset?

    Michelle



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    Michelle Jackson
    Director of Operations for Financial Aid
    University of Pittsburgh
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  • 4.  RE: Catching Process Scheduler issues before users complain

    Posted 01-14-2026 06:25 PM

    If you are using PeopleSoft Schedule JobSet Definitions, which is what I'm using, you can add it by role or user in your job.  On the 2nd tab, click on the image I have highlighted in the screen shot below.

     

     

     

    Scroll all the way to the right and you'll see a link for Notification.

    Add whoever you want to get the email.  I select Error/Warning/Success and I'll get it either way.  I don't have the disabled one checked.   I do it at the top level of the job but you could do this on any process inside the job also.    So, we have the SF Post job in our set so I have it send me an email after the posting job and also it's at the top level of the job so when it's all done I get the email.  It sends A LOT of output for big jobs.  I never look at that.  Just the success/no success.

     

     

     

    Dana Pawlowicz

    Business Systems Analyst Sr - ERP

    Business Enterprise Systems and Technologies
    Digital Technology Solutions

    University of Cincinnati

    51 Goodman Dr.

    Cincinnati, Oh 45221

     

     




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  • 5.  RE: Catching Process Scheduler issues before users complain

    Posted 01-15-2026 08:41 AM

    Thanks Dana, for sharing this level of detail. Tracking runtimes at that scale really underscores how complex FA batch operations can be, especially when individual sections within very large job chains start behaving differently. It highlights how much operational awareness depends on experience and close monitoring, even when jobs ultimately reach a success status.



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    Tirumala Rao Chimpiri
    Senior Programmer Analyst
    Stony Brook University
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  • 6.  RE: Catching Process Scheduler issues before users complain

    Posted 01-15-2026 10:45 AM

    In addition to the notifications mentioned, we have an email sent to our TDX ticketing system that creates a message, assigning the PS Developers upon error.  This usually helps to catch issues and they get cleaned up before the functional offices have to reach out.  



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    Joe Gwilym
    PeopleSoft Application Administrator
    Ohio University-Main Campus
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  • 7.  RE: Catching Process Scheduler issues before users complain

    Posted 01-16-2026 06:40 AM

    Thanks Joe, for sharing this. Routing failure notifications from PeopleSoft Processor Scheduler into a ticketing system like TDX is a practical way to make sure issues are visible and tracked by the right team. It's helpful to see how that workflow is working for you in day-to-day operations.



    ------------------------------
    Tirumala Rao Chimpiri
    Senior Programmer Analyst
    Stony Brook University
    ------------------------------

    Message from the HEUG Marketplace:
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    Find, Review, and Engage with Higher Education-focused solution providers, products, and services using the HEUG Marketplace.
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