My Oracle Support enables you to search Oracle's Knowledge Base, user documentation (for all of your Oracle products), open and manage Service Requests (SRs), download patches, interact in My Oracle Support Community and take advantage of proactive capabilities for managing systems. Registering with My Oracle Support is Quick and Easy. There are two simple steps you will need to take to access My Oracle Support:
Step 1
You must have an Oracle Single Sign On (SSO) account for Oracle.com.
a. Open a browser winder and navigate to https://supporthtml.oracle.com
b. Select 'New User? Register here' to create your 'SSO' account.
c. On the Oracle.com 'MyProfile Create User' page, enter the following: your valid email address, password and desired subscriptions.
d. Check for an email from Oracle and then verify your account and profile information
e. Confirm your changes
Step 2
a. Once you have verified your account through the email from Oracle, you will be taken to a form where you are prompted to enter a Support Identifier.
b. Enter your *'Support Identifier' and provide your 'contact information'.
c. Accept the 'Terms of Use.'
d. Select 'Submit' to send the request to your **CUA 'Customer User Administrator'. See below on how to find your CUA.
e. Note, although you are now able to log into My Oracle Support, you will not be able to do anything until your CUA approves your account.
How to find and contact your CUA
1. Log into My Oracle Support
2. Select More > Settings > My Account
3. Under the 'Administrators column', select 'View' to see a list of your CUAs' email addresses.
How to find your Customer Support Identifier
The CSI is initially communicated within the welcome letter that is sent to the contacts listed in the license agreement. It is up to these contacts to setup a CUA for the CSI(s) and to communicate/distribute the CSI to the people who need to have it. If the customer doesn’t know their CSI, they have two options:
- Call Customer Support (800.223.1711) and open a non-technical Service Request. Support cannot directly provide the CSI, but they will contact the CUA for the account and ask the CUA to get in touch with the contact to share the CSI.
- Call the Support Sales hotline. Support Sale can put you in touch with the Sales Representative help identify the CSI. The Support Sales number is located on the Oracle Global Contacts page (http://www.oracle.com/us/support/contact/index.html) under the heading Support Sales.
Definitions:
*Support Identifier (SI) - A Support Identifier is a number used by Oracle which tells us who you are, what products you have and what level of support you are entitled to. Your Support Identifier is included in the welcome letter sent from Oracle to the technical contact listed in your Institution/Company's contract.
**Customer User Administrator (CUA) - is an individual within your organization that approves access to SIs for new users. This role places added security in the Institution/Company's hands. The CUA has the ability to limit access in My Oracle Support for each individual user. The CUA can restrict the ability to download patches, create service requests and view assets (configuration files). For example, if desirable, a CUA can prevent certain users from opening Service Requests, but give those same users full access to Support created knowledge documents and user documentation.
If you have any questions and need to speak to an Oracle Support Representative, please call 800.223.1711 and request to open a non-technical Service Request.