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Oracle Updates Support Policies for PeopleSoft and E-Business ERP Applications

By Susan Beidler posted 10-14-2012 05:52 PM

  

As of October, 2012, Oracle has updated the Support policy for the PeopleSoft 9.0 and 9.1 releases and the E-Business 11.5.10 and 12.1 releases.

 PeopleSoft

To ensure Oracle’s PeopleSoft applications customers continue to receive world class support from Oracle and have ample opportunity to upgrade to PeopleSoft Release 9.2, Oracle recently announced the following changes to Oracle’s Lifetime Support:

  • Extended Support for PeopleSoft Release 9.0 until June 2015
  • Waiver of Extended Support Fees on PeopleSoft Release 9.0
  • Waiver of Extended Support Fees on PeopleSoft Release 9.1

 

For complete information, please see this link for the details of the PeopleSoft updates.

 

E-Business Suite

  • Oracle E-Business Suite 11.5.10: During Oracle OpenWorld 2012, Oracle announced an exception that will be provided for the first 13 months of Sustaining Support on Oracle E-Business Suite Release 11.5.10 (11i10), valid from December 1, 2013 – December 31, 2014. This exception support will be comprised of three components: (1) new fixes for Severity 1 production issues, (2) United States Form 1099 2013 year-end updates, and (3) payroll regulatory updates for the United States, Canada, United Kingdom, and Australia for fiscal years ending in 2014.
  • Oracle E-Business Suite Release 12.1: Oracle also announced that the Extended Support period for E-Business Suite Release 12.1 has been extended through December, 2018. Uplift fees are waived for all years of Extended Support (June, 2014 – December, 2018) for customers with an active Oracle Premier Support for Software contract. Customers must meet, or be above, the required minimum baseline patch level as identified in Doc ID 1195034.1 - E-Business Suite Error Correction Support Policy.

 

For complete information, please see this link for the details of the E-Business updates (My Oracle Support log in required).

Campus Solutions customers who need to apply PeopleSoft HCM maintenance to their Campus Solution instance will be able to take advantage of Extended Support and will have full access to the PS HCM bundles and fixes through June 2015.

Beginning July 2015

After June 2015, PS HCM 9.0 moves into Sustaining Support. The Campus Solutions team will assume maintenance of the HR core objects needed to support integration to HCM 9.1+.

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