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Rating the Selfservice; Custom User Feedback Functionality in the Student Selfservice

When introducing new functionalities and user interfaces in a system it is essential to know how these changes are reviewed by the users. With the introduction of several new fluid pages in the Student Selfservice in Campus Solutions this became a current topic for Inholland University of...

2018 EMEA - Rating the Selfservice.pptx

Library Entry

Walk-in Queue Management

Student Central is the first port of call for students to get face to face assistance or wait for their appointment with a Career Development, Academic Skills, Student Success or Program Adviser. With no formal queuing process, students gathered restlessly in the small inside space and at times...

USC walk in queue management.pptx

Library Entry

Oracle's customer experience solutions - Deliver the experience your students expect

This session will provide an overview of Oracle's customer experience applications, that are part of Oracle Student Cloud. These include: Student Recruiting, Student Engagement and Student Support. See how these solutions can support your institution to deliver the experience your students...

EMEA HEUG 2017 - CX Strategy and Roadmap.pdf

Library Entry

Red Campus Update: Student Engagement and Administration as a Service

Through the creation of Red Campus, Higher & Further Education organisations can maximise student engagement while addressing student administration requirements, encompassing the key components of the student lifecycle. The Red Solution strategy will help your organisation realise a lower...

Library Entry

Oracle CX: How to attract more students?

At the moment the university sector is in "digital transformation" movement, the way of communicating of its students has changed and they are mostly "millennials", they use the social networks, and the communications are on-line. In an exclusive session for Universities and completely oriented...

Library Entry

Oracle's customer experience solutions - Deliver the experience your students expect

This session will provide an overview of Oracle's customer experience applications, that are part of Oracle Student Cloud. These include: Student Recruiting, Student Engagement and Student Support. See how these solutions can support your institution to deliver the experience your students...

Southern Africa HEUG 2017 Student Experience Solutions.pdf

Library Entry

Estrategia de gestión de experiencias con estudiantes - Uso de CX en entorno PeopleSoft

Se describirá el modelo general de apoyo de tecnologías de información a la gestión de información de la Pontificia Universidad Javeriana en Bogotá, modelo que se ha venido implementando a lo largo de más de 15 años y que progresivamente se ha compartido en las conferencias anteriores en Bogotá,...