A snapshot of the diverse CX work achieved (or very close) in UON Student Central this year, from the little but impactful, to the big bang items. Quite a lot has been achieved in OSvC, OPA, Eloqua and SRM and this presentation will give a taste of it all and what we are hoping to knock over...
ADU2018_EM_MH_3.pdf
When applying to study domestically, 70% of University of Southern Queensland applicants apply direct. Faced with an ever increasing workload due to an existing online application system that was outdated and unloved, paper application forms for certain application types, a project was born. ...
Admissions at USQ_upload.pptx
UON is a having great fun and success with OPA, bringing process improvement and automation to a number of disparate processes, but it's not so fun automating a bad policy. How do we manage that the imperative for quick business improvement against a sluggish policy improvement climate?
ADU - OPA for Good & Bad Policy.pptx
UON is undertaking a multi-phase project to have an online admissions system with an outstanding user experience upfront and an exceptional staff experience on the backend, including admission assessment and offer automation. This presentation will outline our scope and demonstrate our...
UONAdmissions_ADU2016.pdf
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