Utilizing the Enterprise Content Management system to digitize the existing manual papers/documents has become a trend for many organizations. This is normally done within the departments/processes by simply scanning and indexing the documents for subsequent online retrieval. This presentation will share about the recent ECM initiative at HKUST. It provides a step-by-step guide of rolling out the ECM systems for certain processes within the initial pilot departments, and approach/principles to digitize the massive backlog documents. The challenges in establishing the University-archiving policies and standards, integrating with the backend PeopleSoft and other applications, and meeting the long-term objectives of sharing the relevant documents at the University-level will be shared. The related business process re-design and the necessary change management practices are also highlighted.The vendor Hyland would also share similar implementation experiences and challenges in other universities in North America.
Finance
HCM
Student Systems
CRM
Technical
Careers
Alliance
International / Regional
E-Academy
Finance | HCM | Student Systems | CRM | Technical | Careers
Alliance / International / Regional / E-Academy