From a research institution’s perspective the end game is the same regardless where you work and the role you fulfil ensuring that users are being enabled to better understand and improve our world and environment by acquiring new knowledge to support human kind. In this presentation I look to share and further explore the successful (and not so successful) change management and leadership strategies that I have adopted. I will discuss organisational structures, team capacity, personal strengths and weaknesses and outside influencing factors that have been observed/understood to ensure a successful environment to support research.
The Higher Education User Group (HEUG) is a 501(c)(3) nonprofit dedicated to helping member institutions effectively manage administrative technologies to improve the student and user experience. We support executives, managers, and staff who select, deploy, integrate, and manage multiple systems by providing education, professional resources, and opportunities to connect with peers. As the digital landscape continues to evolve, HEUG adapts to meet the changing needs of its members while remaining committed to its core mission of connection, education, and advocacy.
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Copyright 2026 Higher Education User Group, Inc.
Copyright © 2026 Higher Education User Group, Inc.