This year the University of South Australia has launched a new business unit, UniSA Online, delivering 11 new 100% online undergraduate programs from 2018. Admission into these new programs will be via direct entry, assessed by the new Units own staff. As part of launching this new initiative, the university has purchased the Oracle CX suite of programs and after weighing up the options, it was decided to build the new admission process into Service Cloud. This presentation will look at how this was accomplished including integration with Marketing Cloud and Peoplesoft Campus Solutions. It will also cover our pain points and solutions, what we’ve learned since launching in August 2017 and where we plan to take the system next.
The Higher Education User Group (HEUG) is a 501(c)(3) nonprofit dedicated to helping member institutions effectively manage administrative technologies to improve the student and user experience. We support executives, managers, and staff who select, deploy, integrate, and manage multiple systems by providing education, professional resources, and opportunities to connect with peers. As the digital landscape continues to evolve, HEUG adapts to meet the changing needs of its members while remaining committed to its core mission of connection, education, and advocacy.
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Copyright 2026 Higher Education User Group, Inc.
Copyright © 2026 Higher Education User Group, Inc.