South African Presentations

As one of the most highly regarded business schools in Africa, Wits Business School (WBS) often needs to deal with diverse inquiry sources, which makes the work of its staff members cumbersome and time-consuming. In light of this, the Wits Constituent Relationship Management Office (CRMO), utilizing Oracle Service Cloud as their platform has effectively rolled out to WBS. The purpose of the implementation was for the CRMO to give a simple-to-use enquiries solution for administrative consultants, program directors and program facilitators at WBS to effectively deal with the client requests over multiple channels with granular case management. Another reason for this implementation was for the Wits Business School to grow its reach in order to proactively screen and connect with clients directly via web-based networking media.