South African Presentations

Chatbots have created new ways to interact with customers and employees. Users can talk with a chatbot in a browser or on a smartphone 24/7 through popular applications such as Facebook Messenger. The chatbots' ability to automate routine tasks and provide quick answers help organizations cut costs, improve customer/employee service, and drive operational efficiencies. If your organization is considering the use of chatbots and looking for practical and profitable use cases, as University of Adelaide has done then come to this session. Attendees will learn the reasons organizations are implementing chatbots, and specifically how chatbots are being used to automate and improve business processes