Canada Presentations

At Concordia University, delivering training on Campus Solutions has been a key element since the system was implemented. The different roles and end-user profiles bring multiple challenges for trainers when selecting the best training strategies. In this session, Concordia’s training team will walk you thought the strategies used to support end-users. We will also explain how the end-users feedback is helping us to select the best training and delivery method for different roles, and the tools we will use in the future. Join this session to see how Concordia’s training team has adapted to the Campus Solutions training needs, and how our training strategies have evolved. We will discuss the role that training has played in change management and in end-user support. Explore with us the training tools we have used during the training evolution, the future technologies that Concordia University is researching as the UPK support comes to an end. Discover how using different delivery methods such as UPKs, videos, job aids, Sway, LMS and online training, can help you to find a solution for the training needs at your institution.