What if we reimagined how we train people on PS Query - not just as a technical skill, but as an experience designed with the learner in mind?
Design Thinking is all about human-centered problem-solving, and I put it to the test while creating a comprehensive PS Query Manager guide for staff at Duke University. Through empathy-driven research, prototyping, and user feedback, I developed a resource designed to make learning PS Query more intuitive and impactful.
Curious about how Design Thinking can reshape training? Check out my case study in the HEUG library and let’s discuss! How else could we apply this approach to improve the way we support our users?
Looking forward to your thoughts!
The content was generated with the assistance of ChatGPT on March 19, 2025
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HEUG Community of Practice
Reporting, Analytics, and Data Governance Subcommittee
Anna Kourouniotis MA
Database Analyst II
Duke University
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