COMMUNITY SPOTLIGHT Constituent Experience The Constituent Experience Community aims to collaborate on improving business processes and outcomes across the full higher education lifecycle via knowledge-sharing and best practice modelling between institutions, colleagues and vendors....
Looking to consolidate your CX efforts under a single technology? Many institutions currently use multiple CX/CRM systems within their organizations; In “ Enterprise CRM - Bringing the Campus Together ” , one organization shares it’s strategy and approach for the deployment of a...
Data, Data everywhere! Admission data, grades, coursework, finances, housing, event attendance – we can easily suffocate in the massive amounts of data we have on our students, if it were ever in a single place. Knowing where to find it, parse it, and leverage that data into meaningful...
Social media platforms are the newest channels in the CX toolbox, and the challenge we all face is blending social media into a larger marketing and communication strategy to leverage those social connections into a more meaningful relationship - it all takes planning and strategy, and these...
The Call center/ Help desk / Contact center /Service desk / One stop Shop – whatever you choose to call them, we all have them, we all use them, and we all have experiences, from the great, to the nightmarish. Universities, like all large organizations, can sometimes feel like cumbersome...
Improving the constituent experience is the focus of everyone in Higher Education – from the people who work in recruiting and Admissions through those working in Alumni Relations – putting our best foot forward and providing exemplary service to the people we serve is our number one goal....
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