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Blog Entry

What is CXA?

Over the past year received a few questions asking, “What is CXA?”; “What does this CXA Advisory Group do?” Let’s begin with the what does CXA represent, this is our acronym for Constituent Experience and Advancement (CXA). This group is the consolidation of the former Customer Relationship...

Library Entry

Developing a CRM vision and strategy – the Glasgow approach

The presentation will cover how we have achieved our implementation of PeopleSoft CRM and how we plan to build on this using delivered functionality. It will include details of enhancements we have made to delivered processes (improving prospect load) as well as detailing new development (online...

EMEA presentation Susan Robertson.pptx