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Cloudy With a Chance of Integration – Come and Learn About Oracle Integration Cloud Services

UniSA has been using Oracle Integration Cloud Services (ICS) extensively over the past year to accomplish integration between Service Cloud, Marketing Cloud, and various on premise systems including PeopleSoft Campus Solutions. This presentation will give you an introduction to Oracle...

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A Cirrius Discussion on UniSA’s Approach to Integrating the CX Cloud

In late December 2016 we started our journey, with roughly 2 months before our first key target: to get Service Cloud running, including real-time integration to our PeopleSoft Campus Solutions system, Medici, for student and staff data. Over February and March 2017 we went live with Knowledge...

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Event Registration in the Service Cloud

Many university events are held over the course of each calendar year including participation across a variety of cohorts from future, current and past students - attending events as diverse as Open Day to Graduations. Unfortunately, the method of registering interest and attendance is all too...

ADU 2016 USQ Event Registration in OSvC.pdf

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From CRM to CX to XX

From CRM to CX to XX - a case study of an underway institutional roll-out

ADU 2016 - UQ CRM Session.v2.pptx

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CX Roadmap

A more detailed look into the Service Cloud roadmap rather than the overall Student Cloud.