A snapshot of the diverse CX work achieved (or very close) in UON Student Central this year, from the little but impactful, to the big bang items. Quite a lot has been achieved in OSvC, OPA, Eloqua and SRM and this presentation will give a taste of it all and what we are hoping to knock over...
ADU2018_EM_MH_3.pdf
Oracle CX roadmap delivered by Jeff Wartgow, Senior Director Product Management for Oracle CX.
In 2014, TAFE NSW North Coast Institute purchased the Oracle CX Cloud CRM suite. Faced with significant system and process challenges, a radically new government funding model, and private competition, this is the story of how CRM helped North Coast RTO transform its customer engagement and...
Heug conference TAFE NSW Patrick Tobin.pdf
Student Central is the first port of call for students to get face to face assistance or wait for their appointment with a Career Development, Academic Skills, Student Success or Program Adviser. With no formal queuing process, students gathered restlessly in the small inside space and at times...
USC walk in queue management.pptx
Oracle Service Cloud roadmap from Oracle and a facilitated general discussion around common issues, product development ideas and any other CX related topics for CRM Track attendees.
HEUG 2017 Service Cloud Roadmap Presentation_Public.pptx
Continuing to build on the university’s centralised approach of communicating with students through the Oracle Service Cloud CRM, while taking advantage of PeopleSoft’s Student Management capabilities, a project was completed in 2017 that leveraged both systems. Several core student...
Stephen Mitchell USQ HEUG 2017.pdf
A journey of BAU, support, catch-up, expansion, continuous improvement, process improvement, and sheer insanity.
UQ HEUG 2017.Final.pdf
UON is a having great fun and success with OPA, bringing process improvement and automation to a number of disparate processes, but it's not so fun automating a bad policy. How do we manage that the imperative for quick business improvement against a sluggish policy improvement climate?
ADU - OPA for Good & Bad Policy.pptx
Financial Systems
HCM Systems
Student Success
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Connected Campus
Project & Change Management
Career Center
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International / Regional
E-Academy
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HEUG Code of Conduct