Looking to consolidate your CX efforts under a single technology? Many institutions currently use multiple CX/CRM systems within their organizations; In “ Enterprise CRM - Bringing the Campus Together ” , one organization shares it’s strategy and approach for the deployment of a...
At the University of Newcastle we have two teams heavily involved with delivering both BAU and IT projects involving our student systems. Over the past few years we’ve run several large scale strategic projects with these teams, including our 9.2 Campus Solutions upgrade, Digital Student Data...
ADU 2018 Say agile one more time, I dare you. Managing competing projects and BAU at UON.pdf
Have you walked in your office after an upgrade and felt like it was Groundhog Day? The Peralta Community College District is transforming the Campus experience and ensuring the PeopleSoft 9.2 upgrade is not the same type of upgrade done in the past. As we focused on modernizing our enterprise...
SWHEUG Avoiding Groundhog Day_07162018.pptx
Using Design Thinking to guide our modernization Our approach is different, using our understanding of industry, people, and system to inform design decisions. Reviewing Higher Ed best practices for business processes in PeopleSoft and Identifying pain points around current processes. We...
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